Welcome to a more convenient and secure banking experience

You will need your Santander Connect online banking credentials and an up to date mobile phone number registered to your online banking user.

To update your mobile number please contact your administrator user or contact our online banking help desk on 0800 085 1580. Lines are open 9am – 5pm Monday to Friday.

The app is very secure. It has built-in security technology to keep your banking details safe and private. Please find out more in our Security page.

No. Customers with a blackberry device will need to order a security device.

Yes, but we recommend you have one device assigned to your user and you should only use your mobile phone for one company profile.

No. You can choose to use the mobile app instead of a security device. If you wish to change your method at a later date, you can contact our online banking help desk on 0800 085 1580. Lines are open 9am – 5pm Monday to Friday.

If you have changed your number, SIM card or mobile network but still have the same device then you can continue to use the mobile app. Please remember to update your new number in Santander Connect online banking. If you are changing your mobile device then delete the app from your mobile device and reinstall it on your new device. This will not affect your account or your log on details and your password will remain the same.

To use your device it will need to be connected to the internet. Although we do not charge for the Santander Connect mobile app your network provider may charge you if you are using your mobile data. We strongly recommend that you do not use public Wi-Fi as this may compromise your phones security.

You will need full internet access on your mobile phone to use the mobile app. Some work mobiles will prevent you from installing the mobile app. If restricted please speak to your Administrator.

Yes the Santander Connect mobile app can used abroad.

No, each app is assigned to a user therefore if you have more than one Santander Connect user then you will require additional mobile devices or security devices.

Once you have downloaded and set up the Santander Connect mobile app you will no longer be able to use your security device. If you wish to change your method at a later date, you can contact our online banking help desk on 0800 085 1580. Lines are open 9am – 5pm Monday to Friday.

Yes, several types of biometric authentication are available depending on the features available on your mobile device.

This can be done via the settings within your device.

This can be done via the ‘Settings’ section on the app. Please note that this will not turn on/off Face ID, TouchID, or Fingerprint on your device.

No, to use the Santander Connect mobile app you will need to contact your Administrator or our online banking help desk to reset your credentials. Once your credentials have been reset you can use the mobile app.

No. Customers with a blackberry device will need to order a security device.

Please contact our online banking help desk on 0800 085 1580. Lines are open 9am – 5pm Monday to Friday.

Please delete the app and reinstall it. You will be taken through the initial set up again. You will need to know your Santander Connect logon details.

Please contact us as soon as possible on 0800 085 2090 so we can de-register your device.

“Jailbreaking" or "rooting" means removing safeguards from a phone, so a wider range of apps can be installed - including unofficial ones. When a device has been jailbroken or rooted, it makes it easier to install apps that haven't been properly screened for malware. This can leave the devices more vulnerable to fraudulent attacks. If we think we detect malware on your mobile, you'll also be prevented from using the app. To keep our customers' personal information safe and secure, we don't allow jailbroken or rooted devices to be used to access the Mobile Banking app. If you want to keep your device jailbroken /rooted, you can still bank on your mobile by accessing Internet Banking through your mobile browser. If in future you decide to reset your phone to its original manufacturer settings, you should then be able to start using the app.

You can either call us on 0800 085 1580 to request a security device or, if you have not already downloaded the mobile app, your administrator can order a token via Connect for you.