Santander Global Connect is an additional service available through Santander Connect. It’s aimed at businesses that want visibility and control of all of their corporate bank accounts.

It gives you access to your accounts with Santander and with other banks located both in the UK and internationally. You can also register accounts held by your affiliates. This allows you to see everything in one place and you can even make payments, giving you full control of your business finances.

This page shows you how to make the most of Santander Global Connect. For any additional support, please contact our dedicated team by email at corporate.digital@santander.co.uk

If you’d like to register, please speak to your Relationship Team for more information.

Fees

The fees for Global Connect are set out in the Factsheet. In addition, please be aware that other fees may also apply. This includes fees that apply to your use of Santander Connect, which are set out in the Santander Connect Tariffs and Fee Guide and transaction fees that are set out in your Santander Account Terms. Fees from your other banks may also apply. Your Relationship Team can give you further details.

Eligible accounts

You can register your Santander corporate current, currency and deposit accounts for Santander Global Connect. You can also register accounts that you hold with your other banks.  The other bank needs to be member of SWIFT that has SWIFT secure messaging functionality enabling you to authorise it to receive Swift MT101 Request for Transfer messages from us and to send MT940 Customer Statement and MT195 Request for Query messages on request from us, along with any other SWIFT message required to operate the service as may be notified to you by us from time to time. These message types will need to be authorised with the other bank via a Letter of Authority they will provide. You can also register accounts held by your affiliates if you have their express authority to do so.

Accounts can be registered in the following currencies.

Registering accounts

You’ll be asked to register the accounts that you want to use in Santander Global Connect in the set up form. If you want to register any further accounts or remove any of your existing accounts you can do so by delivering an amended Global Connect set up form to your dedicated Relationship Director.

You can see balances and individual transactions for all your registered accounts on the global position screen. From here, you’ll be able to get a summary of your registered accounts by currency (in GBP, EUR or USD) or country. You can also create your own tailored view. You can even download your account information.

You will receive payments into your registered accounts in the usual way.

To review these payments into your accounts, please follow the steps outlined in the ‘Viewing your accounts' section above.

Giving a user access to the Global Connect screens

Before a user can access the Global Connect screens, your Connect Administrator will need to set up a user with either of the following entitlements in  Connect:

• ‘3rd Party Banks Accounts via SWIFT’ – this should be used where the user will be granted with the access scheme called ‘Multi bank account reporting’ (see below).
• ‘3rd Party Banks Payments via SWIFT’ – this should be used for all other Access Schemes.

Setting up a user as an Authorised Administrator or Authorised User

Giving a user access to the Global Connect screens via a Master Role

To give access to a user via ‘3rd Party Banks Accounts via SWIFT’  in Connect, your Connect Administrator should go to  Administration > Manage Roles and select the Account Operator Master Role.  ‘3rd Party Banks Accounts via SWIFT’  is selected in the Account Information tab.

To give access to a user via ‘3rd Party Banks Payments via SWIFT’ in Connect go to Administration > Manage Roles > and select one of the below Master Roles:

• Account Operator
• Key All Pymts

‘3rd Party Banks Payments via SWIFT’ is selected in the Payment tab in either master role. 

Giving a user access to the Global Connect screens via a Custom Role

If a user accesses Connect via a Custom Role, that can be edited by selecting  Administration > Manage Roles > and selecting a role assigned to the user. ‘3rd Party Banks Accounts via SWIFT’ can then be found in the Account Information tab, and ‘3rd Party Banks Payments via SWIFT’ in the Payment tab. 

Alternatively a new Custom Role can be created  via Administration > Manage Roles > Create Roles.  ‘3rd Party Banks Accounts via SWIFT’ can be found in the Account Information tab, and ‘3rd Party Banks Payments via SWIFT’ in the Payment tab. The new Role can be then be assigned to the user. 

There are 2 types of roles you can grant to users in Global Connect, which will be set up by the Global Connect Administrator completing the Global Connect Set-Up Form with your Santander Onboarding Manager. These are explained further below.

Global Connect Authorised Administrators: these are users who have permission to operate and manage the service and who have access to the administration screens. 

Global Connect Authorised Users: these are users who have permission to operate the service and who can only view the global position & payment screens

To set up a user with either of these roles, you'll need to assign an Access Scheme to them.

There are four types of Access Schemes. Two are for administrator roles and two are for user roles. These are explained further below:
 

Authorised Administrators

1. Multi-bank corporate administration senior reporting and payments

You can access the Administration screens, global position screens and are able to initiate payments.

2. Multi bank corporate administration support

You can only access the administration screens. You can’t access the global position screen or initiate payments.

Authorised Users

1. Multi bank account reporting

You can access the global position screen but can’t initiate payments.

2. Multi-bank account reporting and payments

You can see the global position screen and are able to initiate payments.

A Global Connect Authorised Administrator can manage the Access Scheme assigned to other users. They can also manage bespoke permissions for individual users, including payment limits.

This section provides an overview of how to use the administration screens. 

If you have any issues or queries, please contact the Global Connect Helpdesk by email at corporate.digital@santander.co.uk.