Accessibility and disability

Our commitment to you

We’re committed to making sure that each of our customers has full access to our banking services. That’s why we offer a range of support for customers with:

  • visual or hearing impairment
  • mental health conditions
  • physical disabilities affecting mobility or dexterity

That support’s available whether it’s to help with a temporary illness or a longer-term need.

These pages explain how we can help support you and your team with any needs you may have. When you speak with one of our colleagues, they’ll take the time to understand your needs and securely record this with your consent. This is so you won’t have to repeat yourself every time you speak to us.

We also explain how we can support your business if someone dies. Or, how we help businesses tackling financial difficulties.