Visiting our branches
Our team members will be ready to help you, whichever branch you visit. Here’s what you’ll find in all our branches.
Automatic doors
We have automatic doors so you can get into the building hands-free.
Low level counters
We have at least one low level counter in every branch.
Talking cash machines
All our branches have talking cash machines.
Use our branch finder to find your nearest one, check opening hours, and see what services it has.
You can bank online or with your phone if you can't visit a branch
Online Banking
If you’d rather not visit a branch, you might find Online Banking useful. It can be used for your day-to-day business banking, giving you more time to focus on running your business.
You can make payments and transfers, see your statements, and more
Mobile Banking
It’s for your business, secure, and easy to use. You can use it to:
- log on securely using Face ID or fingerprint (depending on your device) rather than having to remember passwords
- pay in cheques using our Mobile Business Banking app.
Download our app from the iOS App Store or Google Play Store.
We don’t ever recommend downloading apps from other third-party sites.
Other ways we can help
If you need help with managing your personal finances, we have options that could help you.
To see what help is available (for yourself or someone else) visit supported banking
If you need help running your business banking accounts, we might be able to support you by adding additional card holders or signatories to help manage your accounts, or with other services we offer. Please call 0330 123 9860 for more information.
If you’re a sole trader, a Power of Attorney lets you arrange for someone you trust to make decisions and manage your money on your behalf.
You might want to do this due to a change in your health or circumstances. If you don’t need someone to help you now, you can also set up a Power of Attorney for the future too.
We want to increase the accessibility and usability of our services. You can see how we’re working towards this in our accessibility statement
We know there might be moments in life when you need extra help. That's why we've got support available for lots of situations that can make it hard to manage your money. Take a look at how we can help if you're dealing with dementia, financial abuse, gambling and much more. Here when you need us
Tell us once
We all need help sometimes. If something’s affecting how you manage your accounts, we may be able to help.
With tell us once, you can let an adviser know if you need support. They can then add a note to your account so you don't have to tell us again.
To tell us about any support you need, either call us, visit a branch, or use Chat when you’re logged onto Online or Mobile banking. Just type ‘tell us once’ into the Chat conversation.