You’ll be able to use these services to complete day-to-day business banking queries and transactions.
You can also use SignVideo and Relay UK to make new applications or arrange an appointment in branch.
Keeping you safe
No matter how you get in touch with us, we’ll never ask you to disclose specific security information such as:
- your PIN
- One Time Passcodes (OTP)
- your full password
Signly
Signly provides free British Sign Language (BSL) translations for websites.
How to use
- Turn on Signly
- An image of two hands appears
- Tap the hands to start
- Swipe the text on your mobile or move your mouse over the text
Select the arrow for translation.
Untranslated page?
Select ‘Request translation’. A translation will be on our website in a week or less.
Signly doesn’t translate moving content, so tools like calculators can’t be translated.
If something’s not working, contact us on our complaints page or via SignVideo
Turn Signly on
SignVideo
SignVideo lets you talk with us using British Sign Language (BSL). SignVideo will connect you with a professional interpreter who’ll then interpret on your behalf to one of our advisors.
Your video call is in real time using secure technology. We may record the voice conversation for quality and monitoring purposes.
When can I use SignVideo?
SignVideo is available 24 hours a day, 7 days a week. You can use them whenever we’re open.
Can I use SignVideo in branch?
Yes, SignVideo is supported in our branches. Connect your device to our Wi-Fi and visit SignVideo
How do I use SignVideo?
You can use SignVideo using their app or from your browser.
- To use the SignVideo app, you’ll need to download the app to your smartphone, mobile device or computer.
- To use SignVideo from your browser, you’ll need to have a webcam.
You need an internet connection. You can use 3G, 4G, 5G or Wi-Fi. The stronger your connection, the higher quality the call will be.
You can call us on SignVideo by searching for ‘Santander’ in the SignVideo directory
Or you can click on the SignVideo logo on this page to start a call.
Visit SignVideo for more details on how to use it.
Download the SignVideo app
Click on the logo to start a call
Relay UK
Relay UK is a free service.
It helps people with hearing and speech difficulties communicate over the phone using the national relay service. It works by typing what you’d like to say to us, then a Relay UK assistant can read what you want to say and speak with us on your behalf.
You can use Relay UK:
- with a textphone
- by downloading the app to your smartphone, tablet or PC.
You can also find out how to make and answer calls with Relay UK
What you should do
If you register with Relay UK you’ll be given a unique Text Number.
We can make outbound calls, straight to this number. Please tell us your Text Number and we can make set this as your preferred way to be called back.
Search ‘Text Number’ on the Relay Homepage for more details on this service.
Hearing loops
- We have hearing loops technology in all our branches.
- They pick up sound from the microphone, rather than other noises, and send it wirelessly to your hearing aid.
- You need to have your hearing aid switched to the hearing loop setting to use it. This is usually the T-position.
- This can help improve your sound quality when speaking to our staff.
Support in our branches
Assistance dogs
We welcome all assistance dogs in our branches
Hearing loops
All branches have hearing loops that support hearing aids
Interpreters
We can arrange for a British Sign Language interpreter to come to your local branch
Other ways we can help
If you need help with managing your personal finances, we have options that could help you.
To see what help is available (for yourself or someone else) visit supported banking
If you need help running your business banking accounts, we might be able to support you by adding additional card holders or signatories to help manage your accounts, or with other services we offer. Please call 0330 123 9860 for more information.
If you’re a sole trader, a Power of Attorney lets you arrange for someone you trust to make decisions and manage your money on your behalf.
You might want to do this due to a change in your health or circumstances. If you don’t need someone to help you now, you can also set up a Power of Attorney for the future too.
We want to increase the accessibility and usability of our services. You can see how we’re working towards this in our accessibility statement
We know there might be moments in life when you need extra help. That's why we've got support available for lots of situations that can make it hard to manage your money. Take a look at how we can help if you're dealing with dementia, financial abuse, gambling and much more.
Tell us once
We all need help sometimes. If something’s affecting how you manage your accounts, we may be able to help.
With tell us once, you can let an adviser know if you need support. They can then add a note to your account so you don't have to tell us again.
To tell us about any support you need, either call us, visit a branch, or use Chat when you’re logged onto Online Banking. Just type ‘tell us once’ into the Chat conversation.