What to do if someone has died
We're here to help
Losing someone in your business can be difficult. As well as the emotional strain of coping with a death, you might need to take care of financial matters too.
We can offer practical help and support on what to do next and what it means for your business.
Letting us know
Call us
You can call our bereavement team who’ll talk you through the process.
Their lines are open 8am-6pm Monday to Friday, 9am-2pm Saturday and closed Sunday.
UK: 0800 587 5870
Abroad: 01908 520814 (option 3).
Online
Let us know by completing our online form. We’ll get back to you within 10 working days.
You can also reach out to your dedicated Relationship Manager
or the Commercial Direct team any time.
What happens next
After you’ve let us know, we'll be in touch. We might ask for information so we can update our records. For example, an original or certified copy of the death certificate. In some cases, we might be able to verify the registration digitally.
We’ll also ask about your future intentions for the business. Your Relationship Team will support you with any account changes.
Where can I find more information?
Our bereavement guide has the steps to help you sort out any accounts held with us. You’ll find the Corporate and Commercial banking section from page 12.
If the person who has died was a Santander personal banking customer, you’ll be able to give these details to the bereavement team. You can also use our online form.
Learn more in our personal customer bereavement pages