Support if you’re blind or partially sighted
Keeping you safe
No matter how you get in touch with us, we'll never ask you to tell us your security information, such as:
- your PIN
- One Time Passcodes (OTP)
- your full password.
Change the font size of our website
You can use your browser to change or increase your font size.
On a Windows machine hold down ‘CTRL’ and press the + or - key. On a MacBook machine, it’s ‘Command’ and press the + or - key.
Most browsers have settings that let you change this. If you need more help to change your font size, you can use these guides:
Alternative formats
We want it to be easy for you, your business and employees to communicate with us. There's a range of ways important information can be shared with you. This includes:
- large print (as recommended by RNIB)
- braille
- audio CDs.
To arrange a different format, please contact us. You can also speak to your Relationship Team.
PDF screen reader support
Some of our information is in PDF documents.
Most internet browsers support viewing PDFs, but you might have to enable this in your settings.
You can also download the free Adobe Acrobat Reader software.
Let us know if you find a PDF that doesn't work with a screen reader. We can send the information to you in a different format.