Making a payment 

Step 1

  • To get started, log on and tap ‘Payments’ at the bottom of the screen.

Step 2

  • Tap ‘Pay’ to send money to a person or business.

Step 3

  • Choose the account you want to pay the money from.

Step 4

  • We’ll show you your existing payees and give you the option to pay someone new.
  • If you’re paying an existing payee, choose the payee and tap 'Continue'. Then enter the amount, reference, date and confirm the payment details.  

Step 5

  • To pay someone new, we’ll ask you to fill in a few details.
  • Make sure the details you enter match the name of the account holder.

Step 6

  • You'll need to enter some other payment details. Once they're all added, tap ‘Continue’.

Step 7

  • We’ll ask you to check that all the payment details are correct.
  • If you need to change anything, tap on the arrow in the top-left corner to go back.
  • If the details are correct, tap ‘Confirm’.

Step 8

  • You'll be asked to authorise your payments with biometrics or any other identification process.

Step 9

  • You’ll be asked to confirm that you're comfortable to proceed.

Step 10

  • Your payment’s been sent, and your new payee has been set up.
  • You can also choose to make another payment from this screen if you’d like to. 

Step 1

  • To get started, log on and tap ‘Payments’ at the bottom of the screen.

Step 2

  • Tap ‘Pay’ to send money to a person or business.

Step 3

  • Choose the account you want to pay the money from.

Step 4

  • We’ll show you your existing payees and give you the option to pay someone new.
  • If you’re paying an existing payee, choose the payee and tap 'Continue'. Then enter the amount, reference, date and confirm the payment details.  

Step 5

  • To pay someone new, we’ll ask you to fill in a few details.
  • Make sure the details you enter match the name of the account holder.

Step 6

  • You'll need to enter some other payment details. Once they're all added, tap ‘Continue’.

Step 7

  • We’ll ask you to check that all the payment details are correct.
  • If you need to change anything, tap on the arrow in the top-left corner to go back.
  • If the details are correct, tap ‘Confirm’.

Step 8

  • You'll be asked to authorise your payments with biometrics or any other identification process.

Step 9

  • You’ll be asked to confirm that you're comfortable to proceed.

Step 10

  • Your payment’s been sent, and your new payee has been set up.
  • You can also choose to make another payment from this screen if you’d like to.