Elavon – accepting card payments

Call Elavon on 0800 032 8067 to start your payment solutions journey

Cards and Payments

Elavon is a global payments services provider, processing more than 6 billion transactions annually in over 30 countries. They’ve been our trusted payments partner since 2005, working together to offer payment solutions for a variety of businesses.

What you can get

  • Accept all major cards
  • Accept foreign currency payments
Elavon Mobile Merchant

Mobile payments

Connect the card reader to your phone or tablet for an easy way to take card payments. Ideal if you only take payments occasionally or have a mobile business, plus there’s no long-term commitment.

Elavon Hero

Around your business

Choose from a range of terminals and pricing plans to suit your needs. Ideal for businesses that need to take countertop or portable payments.

Women using their card to pay for shoes.

Smart terminals

Step up to a sleek, modern and customisable smart card machine. Optional apps help you to manage and build your business.

Elavon Accepting Card Payments - Online Phone Hero

Online or phone payments

Ideal for businesses that need to take payments online, over the phone or by mail. Call Elavon’s dedicated contact number for Santander customers to get started.

Solutions that scale with you

From taking payments online, to the latest Smart terminals, whether your business is new or is already taking payments, Elavon has customisable solutions that could work for you.

Next day settlement

Get access to your cash faster with next day settlement into your Santander business current account, included within Elavon’s offering especially for Santander customers.

Business management

Get access to Elavon Connect, an online reporting platform that gives you quick and easy access to statements, account management tools, product alerts, and more. Save time with Elavon Connect, by having a comprehensive view of all your payment processing activity in one place. 


Minimise your risk of customer data breaches with Elavon PCI products that meet the strictest industry safety standards included with your payment solution.

Accept all major card payment types

Credit and debit cards including Visa, Mastercard, Maestro, Diner’s Club, Discover, American Express, JCB, Apple Pay, Google Pay and China Union Pay.

Foreign currency payments

Allow your international customers to pay in their own currency, while earning extra revenue for your business by sharing a percentage of the currency conversion rate. 

Easy and quick set up

Whatever your solution, the Elavon team will make sure you can start taking payments as soon as possible. Depending on your business needs, Elavon offer self set-up packages and/or dedicated training and support. 


Elavon’s platform has 99.9% uptime, with a dedicated customer support service ready to help you 24/7 365 days a year should you need it. 


Cashback rates

Cashback is calculated on the first £4000 of card turnover during the first full 12 months on the Elavon merchant account.

The cashback rate is calculated on the annual card turnover.​​​​

Annual card payment turnoverCashback rateMax. cashback
Less than £150,0001%£40

Cashback example

Annual card turnover = £200,000
Cashback rate = 2%
Total cashback = 2% x £4000 = £80

Cashback conditions

  • Your card turnover is the money processed through your Elavon merchant account. Cashback is calculated during the promotional period which is the first 12 full months from the first transaction date on the Elavon account. Then, your cashback will be paid into your Santander 1|2|3 Business Current Account within 30 calendar days of the end of the promotional period. 
  • To be eligible, you must be a 1|2|3 Business World customer when you open your Elavon account. The Elavon account must be settled into a Santander 1|2|3 Business Current Account and must not be closed before the end of the promotional period.
  • For full Terms & Conditions please visit the Elavon website


Telephone support

Elavon are responsible for all ongoing queries, servicing and complaints. 

Please call Elavon’s customer support team on 0345 850 0195.
24 hours a day, 365 days a year.

Call charges apply (up to 7p per minute), plus your telephone company’s network access charge (up to 30p per call) dependent on your phone or mobile network package. Please check with your supplier for further details.


Elavon’s engineers will provide training when they install your terminal to help get you started.


You’ll have access to your own online reporting tool to monitor your account.


Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Merchant Services is a trading name of Elavon Financial Services DAC.