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Help and support

We're here to help you

Whether you have a question about our accounts or services, or need help when you're abroad, you can find all you need here.

Get in touch

Call us any time
You can call our dedicated telephone support team 24 hours a day, 7 days a week on 0800 032 3323. We're on hand to talk you through any queries you may have.

Support when you're abroad

Exclusive benefits when you travel
You could get fee-free cash withdrawals and purchases as well as emergency help when you’re abroad, whether you're working or on holiday.

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International Payments

Transferring money abroad should be fast and simple
Send money abroad using Santander’s One Pay FX app, Online or Telephone Banking or in branch.

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Changes to your Santander Current & Savings accounts

Find out more about changes to your Santander Current & Savings accounts.
 

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Changes to your Santander Credit card

Find out more about changes to your Santander Credit Card.

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1|2|3 Current Account with Gold Visa debit card (no longer available)

If you had a 1|2|3 Current Account with Gold Visa debit card and have any queries please call our dedicated telephone support team.

Ways to bank

Stay in touch with your finances
With a 24/7 support team at the end of the phone, Relationship Managers in over 300 branches across the UK and Online and Mobile Banking available 24/7, you can manage your finances wherever you are.

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Help managing your accounts

Online demos and guides to help you get more from your banking
We have a range of demos and guides to walk you through many of our products and services.

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Online security

Keeping you safe online
Your security is paramount to us. From our online security commitment to information on staying safe and extra software to protect your communications with us, you can find it all here.
 

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Branch locator

Face to face banking
When you're out and about, your banking can be taken care of by a friendly face at one of our many branches across the country.
 

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Complaints

Help, guides and more

Let us help put things right
We're sorry if we haven't provided you with the service you expect. Please call us on 0800 032 3323 so that we can understand your experience and help put things right for you. Alternatively, you can visit any of our branches.
 

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Your personal data rights

Your personal data rights explained
Your personal data is protected under Data Protection legislation, and as a consequence you have a number of rights that you can enforce against us as your Data Controller. 
 

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Frequently asked questions

  • To qualify you need to:

    • Open a Select Current Account
    • Pay your main income of at least £5,000 per month into the Select Current Account (excluding transfers from other Santander accounts)
    • Or keep £75,000 in any Santander investment(s), savings or current accounts

    We’ll review your eligibility for the Select Current Account regularly. If you no longer meet the criteria, we’ll contact you to explain your options.

  • Withdrawing cash from a bank or cash machine or buying foreign currency or travellers cheques in a currency other than sterling.
    You will be charged a non-sterling transaction fee of 2.95% of the value plus a non-sterling cash fee of 3% of the value (at least £3).

     

    Making purchases abroad or online in a currency other than sterling.
    As a Santander Select customer you will be not be charged the non-sterling transaction fee of 2.95% of the value of the transaction.
     
     

  • Call us immediately on 0800 032 3323.
    If you're abroad dial +44 1908 216 674.
     

  • Can’t find what you are looking for? Find more on our main FAQs page
     

     

     

     

     

     

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Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.