We’re making some changes to how you log on to Online Banking. It’s important you’re aware of the changes and what you need to do
Fit your banking in around you with secure Online Banking – open whenever you need us.
With Online Banking, you can:
- view balances & transactions
- make payments and transfers
- order replacement PINs, cards and chequebooks
- set up account alerts
- update your personal details
- get help with questions about Online Banking using chat with us
If you’re not yet registered for Online Banking, you can register online or call us on 0800 032 3323.
Account alerts – stay in the know
With free alerts, we’ll send you a text or email when certain activity has happened on your current, savings or credit card accounts. You can choose from a range of alerts, for example when large deposits go into your current account, when your balance gets low, when your credit card is used or when it’s time to pay the bill.
How to set up alerts
- Log on to Online Banking
- Select the 'Account Services tab'.
- Follow the onscreen instructions.
Retailer Offers lets you earn cashback when you use your Santander debit or credit card. This service is available to you if you use Online or Mobile Banking.
Once you've switched on this service you may earn up to 15% cashback at a range of major retailers. If you’re a 1|2|3 World customer, cashback from Retailer Offers is in addition to your 1|2|3 World benefits.
How to switch on Retailer Offers
- Log onto Online or Mobile Banking
- Click on 'My Offers' or the 'Retailer Offers' logo in Online Banking
- Accept the terms and conditions on the registration page and choose the Santander account you’d like to receive your cashback into.
Find out more about Retailer Offers
Important information for additional credit card holders
As an additional credit card holder, you must also have a Santander debit card or be the main account holder for another Santander credit card to switch on Retailer Offers. You must also be able to log on to your own Online or Mobile Banking. Once you have switched on this service you can use any of your Santander debit or credit cards to benefit from your chosen offers. If your only relationship with Santander is as an additional credit card holder then you will not be eligible for Retailer Offers.
With secure Mobile Banking, you can manage your money wherever you are, whenever you want.
In Mobile Banking you can:
- freeze and unfreeze your Mastercard to block usage completely if it's temporarily lost (iOS devices only, coming soon for Android)
- block specific transaction types without freezing your Mastercard entirely (iOS devices only, coming soon for Android)
- view your card PIN (iOS devices only, coming soon for Android)
- log on quickly and securely using Touch ID, Face ID or Fingerprint
- stay secure with device registration and One Time Passcodes (OTP)
- see a running balance against your spending
- move money between your Santander accounts
- view your account details
- easily identify your transactions
- view your credit card statements
- see your 1|2|3 World cashback
- register and access your Retailer Offers
- pay somebody using just their mobile phone number through Paym
- pay people you've paid before and set up new payees
- view, delete and set up standing orders
- view and cancel your Direct Debits
- check alerts
- find your nearest branch and get directions
iPhone, iPad or AndroidTM users:
The iPhone and iPad apps work with iOS version 9 and above.
The Android™ app works with KitKat 4.4 and above.
You can talk to us anytime, day or night. When you call us, you'll go straight through to a dedicated telephone support team who are on hand to help you.
Call us on 0800 032 3323.
From abroad: +44 1908 216674.
We’re available 24 hours a day, 7 days a week.
Calls may be recorded or monitored.
You can meet face to face with one of our Select Relationship Managers in our branches across the country, who are happy to discuss your financial needs.
If there isn’t a Select Relationship Manager in your nearest branch, you can contact our dedicated telephone support team and speak to a Select Relationship Manager over the phone.
Santander has over 2,400 cash machines for you to use in the UK. Using our touchscreen machines you can of course take out cash whenever you want. But you can also manage your money in a number of different ways:
- Favourites - save time by saving your most used transactions. As soon as you enter your PIN your favourite transactions will show.
- Cash deposit - up to 50 notes at a time.
- Cheque deposit - up to 30 cheques at a time. The time they take to process will be the same as if they were paid in over the counter.
- Balance on screen - this allows you to see and print a quick balance.
- Mini statements - you can either view on screen or print your latest transactions.
- Receipt preference - you can choose to print or email receipts for withdrawals, deposits, transfers and bill payments.
- Transfer between accounts - transfer money in real time between your own Santander UK accounts.
- Change PIN.
The services above are available to Santander UK customers. Non-Santander UK customers can withdraw cash, request on-screen balances and print receipts.
Remember - stay aware, stay safe. Always be aware of your surroundings and shield your PIN when you use any cash machine.
The table below outlines the services available at the Post Office and how to use them.
If you don't have a PIN and wish to use these services, please call us on 0800 032 3323 or visit your local Santander branch.
Cash deposits service
If you'd like to make cash deposits at Post Office branches with your debit or cash card, you may need to order a new card.
If the long number on the front of your current card starts with:
- 6768 83 or 4757 14 and was issued before July 2015 or
- 4547 42 and was issued before June 2015 and is not contactless
Please call us on 0800 032 3323 or visit your local Santander branch so we can reissue your card.
If your card starts with any other number or has a contactless symbol you can use the service today with your existing card.
Check your local Post Office
Opening hours, services and transaction limits vary by Post Office. Please check at your local Post Office branch. The Post Office website provides details of how to find your local branch and their opening hours.