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Business Banking frequently asked questions

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Answers to your questions about our products and services

Get an instant answer to your question by viewing frequently asked questions about our products and services.

Frequently asked questions

  • There is no cost to you for signing up to, and setting up and receiving alerts. It is a free service offered by us.

     

    At the time of writing, most UK mobile providers do not charge you to receive text messages, even when abroad. However, you should check with your mobile phone provider to confirm whether or not you would be charged.

  • Email alerts are sent 24 hours a day and text alerts are sent between 10am and 8pm daily. If an alert is triggered after 8pm then the text will be sent at 10am the next morning.

     

    If you would like to change your registered mobile number or email address, you can do so by:

     

    • using Online Banking, go to the 'Alerts' button on the left hand menu

    • visiting your local branch or by calling us on 0800 731 6666

     

    Don't forget, if you're updating your mobile number for Account Alerts, you'll also need to register your new number in case we need to send you a One Time Passcode for an Online Banking transaction.

     

    • Go to the 'My Details and Settings' tab

    • Go to the 'Change OTP service phone number' link

    • You will be asked to confirm any changes you make

  • First check in Online Banking that your alerts are set up to go to the correct number. If this is correct then please call our helpdesk on 0800 917 9170.
    View call charges

     

    If you would like to change your registered mobile number or email address, you can do so by:

     

    • using Online Banking, go to the ‘Alerts’ button on the left hand menu

    • visiting your local branch

    • calling us on 0800 9 123 123

     

    Don't forget, if you're updating your mobile number for Account Alerts, you’ll also need to register your new number in case we need to send you a One Time Passcode for an Online Banking transaction.

     

    • Go to the 'My Details and Settings' tab

    • Go to the 'Change OTP service phone number' link

    • You will be asked to confirm any changes you make

     

    • Yes, you can change the value by logging on to Online Banking, visiting your nearest branch  or calling us on 0800 9 123 123

    • For Online Banking go to the 'account alerts' page. Here you will see a summary of the alerts that you currently have set up by product. You can amend values using the 'additional info' boxes on the right hand side.

     

    • Yes, you can cancel the alert by logging on to Online Banking, visiting your nearest branch or calling us on 0800 9 123 123

    • For Online Banking go to the 'account alerts' page. Here you will see a summary of the alerts that you currently have set up by product. You can cancel alerts by simply de-selecting the tick boxes in the 'send alert by' section in the centre of the page.

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.