Keeping your business safe
Sometimes, we need to check the details we have for you and your business. It's something we have to do by law, and it helps to keep your account safe.
If we've asked you to check and confirm your details, you'll need to fill in our form.
The form must be filled in by an authorised person who can sign for the business.
Why do I need to do this?
We need to make sure the details we have for your business are correct. This helps us to keep your account safe and running smoothly.
Please tell us straight away if:
- anyone new is running your business
- someone leaves or stops being authorised or,
- your business closes permanently.
We might also ask for other details from time to time. For example, to check a payment, confirm where money came from, or make sure your account is secure.
Why do you need information about people within my business?
By law, we need up-to-date details for you, your business, and anyone linked to it.
To complete the form, you may need:
- ID documents for each person named as an owner or controller of the business and their personal information
- financial information on your business for the last 12 months and next 12 months
- details on any other countries you conduct business with
- the types of business category and industry you operate in
- details of any licences or registrations with professional bodies your business has.
How often will I be contacted to verify information?
We’ll contact you when we think your business information may have changed, or if we haven’t been able to use authorised external sources to check that the information we hold is up-to-date. We may also contact you if we need to clarify anything further.
What should I do if there have been changes to my business?
If there’s been changes to your business, please follow the instructions in the communication you’ve received to update them.
If there’s been changes to your business and you’ve not received a communication from us, it’s important to keep your details up to date. Please visit our Change of details page to get your business details updated.
What about if nothing’s changed for my business?
By law, we still need you to confirm your details, so we can make sure the information we hold is correct.
What do I do if I can't provide the information you're asking for within the timescales?
If you can’t meet the deadlines or provide the information, please contact us on the number on your recent communication. Please remember, we'll never ask for details such as your card PIN, Online Banking passwords and One Time Passcodes (OTP). If you're asked to share these, hang up and call us on 0330 9 123 123 or 0800 313 4321 (freephone).
What happens if I don’t respond to the request?
If we don’t get the details we’re asking for, we might need to restrict your account activity. For example, we might stop payments coming in and going out. We might even close your account, in line with our Terms and Conditions.