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It's easy to get in touch. Simply call one of our UK-based call centres and we will be happy to help. For an instant answer, take a look at our most frequently asked questions.

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    The best way for us to understand and resolve your complaint is for you to call us on 0800 171 2171.
    Lines are open 8am to 8pm Monday to Friday and 8am to 2pm Saturdays.
    We can resolve most complaints while you're on the phone.
    View call charges

      If you would prefer to use our online services to explain what has gone wrong and how you would like us to fix this for you, please send us a secure message by logging on to online banking and using our secure message service.
     

    If you would like to speak to one of our team in person, come and see us in branch.
    Find your nearest branch

     

    If this is convenient, please write to us explaining what has gone wrong and how you would like us to fix this. Please include as much detail as possible. We might need more information to help with our investigation, so you should also include your contact number and a convenient time to call you.
    Write to us at:
    Complaints, Santander UK PLC, PO Box 1125, Bradford BD1 9PG

     

  • Please have your complaint reference number handy when you contact us. 

    If you need an update, or to give us some more information about an existing complaint, the best way is for you to call us on 0800 171 2171.
    Lines are open 8am to 8pm Monday to Friday and 8am to 2pm Saturdays.
    We can resolve most complaints while you're on the phone.
    View call charges

    If you would prefer to use our online services to explain what has gone wrong and how you would like us to fix this for you, please send us a secure message by logging on to online banking and using our secure message service.
    If you would like to speak to one of our team in person, come and see us in branch.
    Find your nearest branch

     

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Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.