- The Santander Quarterly Scamtracker shows £16.7 million stolen from customers between July and September 2025, a 7% increase on the amounts published by the bank for Q2 2025
- Surrey, Essex, Kent, Somerset, and West Sussex were this quarter’s top five regions by value of scams, with more than £2.85 million stolen by fraudsters
- Outside of London, the region topping the chart this quarter was Surrey with more than £1 million stolen from customers – the first time the region has appeared on the list since the Scamtracker began. Greater London continued to record the highest number of scams with 1,000 Santander customers reporting a scam between July and September, totalling £2,550,789
- The ‘Santander Quarterly Scamtracker’ charts the latest trends in Authorised Push Payment (APP) scams reported each quarter
The latest regional Santander Scamtracker charting the volume and value of scams impacting counties across the UK reveals that between July and September 2025, Surrey was the top county - outside of London - to be pummelled by scammers, with £1,035,906 stolen, a 17% increase in value since Q1 (January – March).
In comparison to Q2 (April – June), the total amount stolen across the top five regions in each quarter was down slightly by 11% from £3.2 million in Q2 to £2.85 million in the last quarter.
For the first time since the Scamtracker was launched in January, both Surrey and West Sussex made an appearance on the leaderboard. Interestingly, while Kent has seen a 28% decline in the volume of scams reported by residents compared to Q1, it has nonetheless appeared in the top five regions hit hardest by scammers in every quarter this year, whereas Essex and Somerset have appeared in two out of three previous quarterly Scamtrackers.
Top five regions ranked by scam value – July to September 2025:
| Rank | County | No. Scams | Total Value Stolen | % change in value since Q1 |
| 1 | Surrey | 104 | £1,035,906 | 17% |
| 2 | Essex | 137 | £583,998 | -34% |
| 3 | Kent | 127 | £476,837 | -28% |
| 4 | Somerset | 44 | £419,707 | -9% |
| 5 | West Sussex | 72 | £338,076 | 139% |
Chris Ainsley, Head of Fraud Risk Management at Santander UK said: “Being scammed remains a postcode lottery, and while there is a clear trend showing that some counties are currently being hit harder than others, scammers don’t care where you live. If they can get you to part with your money they will – so don’t rest on your laurels that you’re not in a worst hit county, stay alert to these criminals and if something seems either too good to be true or not right – trust your gut and don’t be rushed into making a decision that you may come to regret.”
-ENDS-
The information contained in our press releases is intended solely for journalists and should not be used by consumers to make financial decisions.
Notes to Editors:
Santander’s Quarterly Scamtracker data covers customer APP scam claims raised between July and September 2025.
Santander UK is a financial services provider in the UK that offers a wide range of personal and commercial financial products and services. The bank serves its customers via a nationwide branch network, telephone, mobile and online banking. Santander UK is subject to the full supervision of the FCA and the PRA in the UK. Santander UK plc customers’ eligible deposits are protected by the FSCS in the UK.
Banco Santander (SAN SM) is a leading commercial bank, founded in 1857 and headquartered in Spain and one of the largest banks in the world by market capitalization. The group’s activities are consolidated into five global businesses: Retail & Commercial Banking, Digital Consumer Bank, Corporate & Investment Banking (CIB), Wealth Management & Insurance and Payments (PagoNxt and Cards). This operating model allows the bank to better leverage its unique combination of global scale and local leadership. Santander aims to be the best open financial services platform providing services to individuals, SMEs, corporates, financial institutions and governments. The bank’s purpose is to help people and businesses prosper in a simple, personal and fair way. Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising €220 billion in green financing between 2019 and 2030. In the first quarter of 2025, Banco Santander had €1.4 trillion in total funds, 175 million customers, 7,900 branches and 207,000 employees.