Santander UK won Gold for Best Complaints Management Team at this year’s European Contact Centre and Customer Service Awards (ECCCSAs) held at a ceremony in Battersea Park, London.
The Best Complaints Management Team award recognises Santander UK’s complaints teams’ outstanding commitment to continually improving customers’ experience.
Reza Attar-Zadeh, Head of Customer Propositions & Experience said, “Winning this award is a fantastic achievement and is testament to the dedication our colleagues display each day in supporting our customers. Of course, we never want anyone to have cause to complain and I am pleased that our customer satisfaction levels remain high. However, we know that occasionally things do go wrong and when they do it is important to us that we resolve matters efficiently and effectively. I’m delighted that our hard work and the progress we have made in continuously improving our processes has been recognised as we continue to put our customers at the heart of everything we do.”
The European Contact Centre and Customer Service Awards (ECCCSAs) are the largest and longest running awards in the customer contact industry. They are highly regarded and recognise organisations that are leading the way in delivering exceptional service to customers.
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Notes to Editors
Santander UK is a financial services provider in the UK that offers a wide range of personal and commercial financial products and services. It has brought real competition to the UK, through its innovative products for retail customers and relationship banking model for UK SMEs. At 30 June 2017, the bank serves around 14 million active customers with c19,500 employees and operates through 826 branches (which includes 61 university branches) and 65 regional Corporate Business Centres. Santander UK is subject to the full supervision of the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) in the UK. Santander UK plc customers are protected by the Financial Services Compensation Scheme (FSCS) in the UK.
Banco Santander (SAN SM, STD US, BNC LN) is a leading retail and commercial bank, founded in 1857 and headquartered in Spain. It has a meaningful market share in 10 core countries in Europe and the Americas, and is among the world’s top banks by market capitalization. At the end of June 2017, Banco Santander had EUR 1.65 trillion in managed funds, 131 million customers, 13,800 branches and 200,000 employees. Banco Santander made attributable profit of EUR 3.6 billion in the first half of 2017, an increase of 24% compared to the same period last year.
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