Santander sets up £75m emergency fund to support those impacted by Carillion's collapse

  • Santander is making £75m available for SMEs affected by collapse of Carillion
  • Dedicated helpline launched to support customers 
  • Support available for mortgage customers

Santander UK has today announced a package of support for those impacted by the collapse of Carillion – covering both SME and residential mortgage customers.

SME customers:
A £75m support fund is available immediately for Santander’s SME customers impacted by the liquidation of Carillion. The bank has also set up a dedicated helpline for SME customers (0800 077 8850) which will be open 9am-5pm, Monday to Friday.

The SME fund is designed to support Santander customers with a package of emergency measures that will be determined on a case-by-case basis including:

  • Fee-free overdraft extensions; and,
  • Payment holidays on loans.

Santander is also working closely with Government and the rest of the industry to ensure that businesses in the Carillion supply chain can continue to operate successfully in the wake of its liquidation.

Mortgage customers:
For individual mortgage customers who may lose income because of the collapse, we will review each case on an individual basis based on their circumstances – this could mean that the customer’s monthly payments are adjusted for a period to a level that is affordable.

Mortgage customers wishing to discuss their situation should call us on 0800 023 4603 (lines open 830am to 7pm Monday to Friday and 9am to 130pm Saturday) or visit their local branch.

Nathan Bostock, CEO at Santander UK said: “We would encourage any customer impacted financially by the Carillion collapse to contact us and discuss their situation. We have dedicated teams to support both homeowners and SMEs through these difficult times.”

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About Us

Santander UK is a financial services provider in the UK that offers a wide range of personal and commercial financial products and services. It has brought real competition to the UK, through its innovative products for retail customers and relationship banking model for UK SMEs. At 30 June 2017, the bank serves around 14 million active customers with c19,500 employees and operates through 826 branches (which includes 61 university branches) and 65 regional Corporate Business Centres. Santander UK is subject to the full supervision of the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) in the UK. Santander UK plc customers are protected by the Financial Services Compensation Scheme (FSCS) in the UK.

Banco Santander (SAN SM, STD US, BNC LN) is a leading retail and commercial bank, founded in 1857 and headquartered in Spain. It has a meaningful market share in 10 core countries in Europe and the Americas, and is among the world’s top banks by market capitalization. At the end of June 2017, Banco Santander had EUR 1.65 trillion in managed funds, 131 million customers, 13,800 branches and 200,000 employees. Banco Santander made attributable profit of EUR 3.6 billion in the first half of 2017, an increase of 24% compared to the same period last year.

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