On 22nd August 2018, Santander UK will officially open its newly designed and refurbished branch on 61 Hamilton Road, Felixstowe, Suffolk IP11 7BS. It is the latest of Santander’s branches to be re-designed as part of a programme to deliver even better customer service and community-friendly banking.
The launch event will begin with a performance by AFS, a local martial arts group and their mascot Danny the Dragon, followed by the ribbon cutting ceremony. The new look branch will be officially opened by Greg Vickers, Santander’s Regional Manager and local businesses will be attending throughout the day.
Customers visiting the branch on the day will be invited to join a Summer Fête where fundraising activities, games and stalls selling sweets and refreshments will help raise money for Santander’s charity partners Age UK and Barnardo’s.
Work on the new branch design took eight weeks to complete and facilities include digital workstations with tablets for online banking, Express Banking with a new ATM wall, counter services for more secure transactions as well as private interview rooms. Customers visiting the branch will be greeted in a reception area and directed to a range of tailored services depending on how they want to bank.
The branch, which employs eight staff and is managed by Victoria Lamb, will also feature a picture wall to display local community initiatives such as Santander Foundation grants.
Santander's Head of Retail Distribution, Susan Allen said: “Banking is changing at a rapid pace and we wanted to create a branch that can accommodate the needs of all our local customers. That means combining traditional banking facilities and a focus on delivering great customer service with modern, digital services including free Wi-Fi, customer tablets and digital ATMs.
“Santander branches are an important part of many communities and our investment in this branch reflects our commitment to Felixstowe. We will also be illustrating our involvement in the area with a personalised picture wall showcasing the branch’s role in local initiatives.”
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Santander UK is a financial services provider in the UK that offers a wide range of personal and commercial financial products and services. It has brought real competition to the UK, through its innovative products for retail customers and relationship banking model for UK SMEs. At 30 June 2018, the bank has c24,200 employees. It serves around 15 million active customers, via a nationwide branch network, telephone, mobile and online banking; and 64 regional Corporate Business Centres. Santander UK is subject to the full supervision of the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) in the UK. Santander UK plc customers are protected by the Financial Services Compensation Scheme (FSCS) in the UK.
Banco Santander (SAN SM, STD US, BNC LN) is a leading retail and commercial bank, founded in 1857 and headquartered in Spain. It has a meaningful market share in 10 core markets in Europe and the Americas, and is the largest bank in the euro zone by market capitalization. At the end of June 2018, Banco Santander had EUR 981 billion in customer funds (deposits and mutual funds), 140 million customers, 13,500 branches and 200,000 employees. Banco Santander made attributable profit of EUR 3,752 million in the first half of 2018, an increase of 4% compared to the same period last year.
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