On Wednesday, 10th January 2018, Santander UK will officially open its newly designed and refurbished branch on Beeston High Road. It is the latest of Santander’s branches to be re-designed as part of a programme to deliver even better customer service and community-friendly banking.
The new look branch will be officially opened by longstanding Santander customer, Ivor Lawrence, who has been a customer of the branch for over 20 years. Customers visiting the branch on the day will be welcomed with canapés, cakes and refreshments, while fundraising activities will help raise money for Santander’s charity partner Barnardo’s.
Santander will also be supporting the Take Five campaign at the opening, an initiative launched by Financial Fraud Action UK to help raise awareness of financial fraud and encourage consumers to find out more about how they can protect themselves.
Work on the new branch design took five weeks to complete and facilities include digital workstations with tablets for online banking, Express Banking with a new ATM wall, counter services for more secure transactions as well as private interview rooms. Customers visiting the branch will be greeted in a reception area and directed to a range of tailored services depending on how they want to bank.
The branch, which employs eight staff and is managed by Lesley Evans, will also feature a picture wall to display local community initiatives such as Santander Foundation grants.
Santander’s Head of Retail Distribution, Susan Allen said: “Banking is changing at a rapid pace and we wanted to create a branch that can accommodate the needs of all our local customers. That means combining traditional banking facilities, and a focus on delivering great customer service, with modern, digital services including free Wi-Fi, customer tablets and digital ATMs.
“Santander branches are an important part of many communities and our investment in this branch reflects our commitment to Beeston. We will also be illustrating our involvement in the area with a personalised picture wall showcasing the branch’s role in local initiatives.”
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Notes to Editors
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Santander UK is a financial services provider in the UK that offers a wide range of personal and commercial financial products and services. It has brought real competition to the UK, through its innovative products for retail customers and relationship banking model for UK SMEs. At 30 June 2017, the bank serves around 14 million active customers with c19,500 employees and operates through 826 branches (which includes 61 university branches) and 65 regional Corporate Business Centres. Santander UK is subject to the full supervision of the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) in the UK. Santander UK plc customers are protected by the Financial Services Compensation Scheme (FSCS) in the UK.
Banco Santander (SAN SM, STD US, BNC LN) is a leading retail and commercial bank, founded in 1857 and headquartered in Spain. It has a meaningful market share in 10 core countries in Europe and the Americas, and is among the world’s top banks by market capitalization. At the end of June 2017, Banco Santander had EUR 1.65 trillion in managed funds, 131 million customers, 13,800 branches and 200,000 employees. Banco Santander made attributable profit of EUR 3.6 billion in the first half of 2017, an increase of 24% compared to the same period last year.
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