On Monday, 4 December 2017, Santander UK will officially open its newly designed and refurbished branch on St Stephen’s Place, Plympton. It is the latest of Santander’s branches to be re-designed as part of a programme to deliver even better customer service and community-friendly banking.
The new look branch will be officially opened by local hero and Santander customer Mark Ormrod, a triple amputee who lost both legs and an arm in Afghanistan and has gone on to win four medals at the recent Invictus Games. Local charities and businesses will be invited to attend the opening and will be entertained with carols sung by the Kingsmen Barbershop Harmony Chorus. Other entertainment will include children’s face painting carried out by members of staff with donations going to Santander charity partners Age UK and Barnardo’s.
Work on the new branch design took six weeks to complete and facilities include digital workstations with tablets for online banking, Express Banking with a new ATM wall, counter services for more secure transactions as well as private interview rooms. Customers visiting the branch will be greeted in a reception area and directed to a range of tailored services depending on how they want to bank.
The branch, which employs eleven staff and is managed by Sara Williams, will also feature a picture wall to display local community initiatives such as Santander Foundation grants.
Santander’s Head of Retail Distribution, Susan Allen said: “Banking is changing at a rapid pace and we wanted to create a branch that can accommodate the needs of all our local customers. That means combining traditional banking facilities and a focus on delivering great customer service with modern, digital services including free Wi-Fi, customer tablets and digital ATMs.
“Santander branches are an important part of many communities and our investment in this branch reflects our commitment to Plympton. We will also be illustrating our involvement in the area with a personalised picture wall showcasing the branch’s role in local initiatives.”
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Notes to editors
- Photos available on request.
Santander UK is a financial services provider in the UK that offers a wide range of personal and commercial financial products and services. It has brought real competition to the UK, through its innovative products for retail customers and relationship banking model for UK SMEs. At 30 June 2017, the bank serves around 14 million active customers with c19,500 employees and operates through 826 branches (which includes 61 university branches) and 65 regional Corporate Business Centres. Santander UK is subject to the full supervision of the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) in the UK. Santander UK plc customers are protected by the Financial Services Compensation Scheme (FSCS) in the UK.
Banco Santander (SAN SM, STD US, BNC LN) is a leading retail and commercial bank, founded in 1857 and headquartered in Spain. It has a meaningful market share in 10 core countries in Europe and the Americas, and is among the world’s top banks by market capitalization. At the end of June 2017, Banco Santander had EUR 1.65 trillion in managed funds, 131 million customers, 13,800 branches and 200,000 employees. Banco Santander made attributable profit of EUR 3.6 billion in the first half of 2017, an increase of 24% compared to the same period last year.
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