Following a successful pilot last year, Santander is launching a mortgage video service in sixty-three branches across the UK. The new service enables customers to apply for a mortgage using a video link from the branch, which connects them remotely to a UK based Mortgage Adviser.
Customers can go online, call, or visit a branch to go through the initial stages of their mortgage application, providing documentation where required. Customers have the opportunity to receive in branch mortgage advice by video link across the sixty-three branches that are being equipped with video technology.
This new video service is designed to complement our existing branch, online, telephone and intermediary channels and ensures we can help as many customers as possible with their mortgage needs. If a customer prefers to speak to a Mortgage Adviser in person, they still can, as our Advisers will continue to be available in branch.
Miguel Sard, Managing Director of Mortgages at Santander said: “For most people, a mortgage is one of the biggest financial commitments they will make in their lifetime. We know that customers value speaking to a Mortgage Adviser who will explain what options are available to them and recommend a product to meet their individual needs.
“We are excited to offer customers this new mortgage video service, which works well alongside our existing offering.”
Building on our existing proposition, later this year we plan to enhance the mortgage video service by enabling customers to speak with a Mortgage Advisor by video link from the comfort of their home using their own device.
This new service supports Santander’s Simple, Personal, Fair commitment, making it easier for customers to get the support they need no matter how they choose to access our products and services.
We are committed to our mortgage customers and we’re pleased to have recently been awarded Best Online Mortgage Provider by Moneyfacts.
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Notes to Editors
Santander UK is a financial services provider in the UK that offers a wide range of personal and commercial financial products and services. It has brought real competition to the UK, through its innovative products for retail customers and relationship banking model for UK SMEs. As at 31 December 2016, the bank serves around 14 million active customers with c. 20,000 employees and operates through 847 branches (which includes 58 university branches) and 66 regional Corporate Business Centres. Santander UK is subject to the full supervision of the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA) in the UK. Santander UK plc customers are protected by the Financial Services Compensation Scheme (FSCS) in the UK.
Banco Santander (SAN SM, STD US, BNC LN) is a leading retail and commercial bank, based in Spain, with a meaningful market share in 10 core countries in Europe and the Americas. Santander is the largest bank in the euro zone by market capitalization and among the top banks on a global basis. Founded in 1857, Santander had EUR 1.52 trillion in managed funds, 12,500 branches and 190,000 employees at the close of June 2016. In the first half of 2016, Santander made underlying profit of EUR 3,280 million.
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