Today, Santander's Business Banking is rated first across all categories in Northern Ireland according to Competition and Markets Authority's (CMA) new service rankings to compare the quality of service from Business Current Account providers1.
Santander Business Banking is the highest performing bank in any category including; overall service quality, online/mobile banking service, relationship and account management, services in branches and business centres and overdraft and loan services in Northern Ireland.
These results are from an independent survey carried out between September 2017 and June 2018 as part of a regulatory requirement. Banks, building societies and regulators have worked together to develop comprehensive information for customers and businesses to ensure competitiveness and transparency about the quality of service offered by financial providers. The results will be displayed on websites and branches of providers to publish objective measures of service performance.
Santander is supportive of any initiative that gives customers the information needed to find the service best suited to their needs, and welcome the new recommendations from CMA.
Sue Douthwaite, Managing Director, Santander Business Banking, said: “We are delighted that Santander Business Banking has been so highly rated in the Northern Ireland market. Santander has long served business customers well and we have a strong network in Northern Ireland with a track record of innovating and driving competition. We continue to support our business banking customers, and the rating is a testament to Santander’s commitment to help businesses prosper.”
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Notes to Editors
1 The publication of service quality survey results is one of the remedies from CMA’s banking investigation. Financial Conduct Authority (FCA) is requiring firms to publish independent and objective information on their quality of service. In Northern Ireland the requirements relates to business current account providers with over 15,000 active accounts.
Santander UK is a financial services provider in the UK that offers a wide range of personal and commercial financial products and services. It has brought real competition to the UK, through its innovative products for retail customers and relationship banking model for UK SMEs. At 30 June 2018, the bank has c24,200 employees. It serves around 15 million active customers, via a nationwide branch network, telephone, mobile and online banking; and 64 regional Corporate Business Centres. Santander UK is subject to the full supervision of the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) in the UK. Santander UK plc customers are protected by the Financial Services Compensation Scheme (FSCS) in the UK.
Banco Santander (SAN SM, STD US, BNC LN) is a leading retail and commercial bank, founded in 1857 and headquartered in Spain. It has a meaningful market share in 10 core markets in Europe and the Americas, and is the largest bank in the euro zone by market capitalization. At the end of June 2018, Banco Santander had EUR 981 billion in customer funds (deposits and mutual funds), 140 million customers, 13,500 branches and 200,000 employees. Banco Santander made attributable profit of EUR 3,752 million in the first half of 2018, an increase of 4% compared to the same period last year.
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