(FCA Complaints Data – 01 January 2017 to 30 June 2017)
In line with the FCA complaints data reporting requirements, figures published today by Santander UK reveal there were 162,529 complaints received by the bank during the first half of 2017. This is a six per cent increase on the number reported for the second half of 2016, driven by a 25 per cent increase in PPI related complaints following regulatory announcements made in March 2017.