Cookie policy
Our website uses technology to collect information about its use, to distinguish between users, to help us provide you with a good experience and to allow us to improve the site and the service we offer. This means that when you visit our website, cookies or similar technologies will be placed on your computer or other device.
Cookies are small text files that are placed on your computer, smartphone or other device when you visit our website. A cookie file is stored on your device and allows us, or our third party partners (see below) to recognise you and make your visit easier and more useful to you when you revisit our website.
How does Santander use cookies?
Cookies allow us to recognise users (where appropriate), tailor the content on our website to fit the needs of our website's visitors and helps us improve the user experience. Without certain types of cookies enabled, we can't guarantee that the website and your experience of it are as we intended it to be.
We use cookies to obtain information about your visits and about the device you use to access our website. This includes where available, your IP address and pseudonymous identifiers, operating system and browser type and, depending on the cookie, also includes the reporting of statistical data about our users’ browsing actions and patterns.
Here are some examples of how we use cookies
- Without cookies enabled you can't use Online Banking. It uses cookies to protect you online and to prevent fraudulent activity.
- If you ever ask us to ‘Remember my ID’ to allow you to log on more easily, we’ll use a cookie to make it work.
- Without cookies enabled you can't apply online for our products. This is because our application forms use cookies to make sure that your application is secure and protected from fraud.
- Our website analytics services, categorised as ‘Experience and insight’ use cookies so we can see how visitors reach our website and the path they take through it. This helps us improve our service to you.
Types of cookies
The length of time a cookie stays on your device depends on its type. We use two types of cookies on our website:
- Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our website remember what you chose on the previous page, avoiding the need to re-enter information and improve your experience whilst using the website.
- Persistent cookies stay on your device after you’ve visited our website. For example, if you tick the 'Remember my ID' box when you log onto Online Banking a persistent cookie will be used, so that the website remembers you the next time you use it. Persistent cookies help us identify you as a unique visitor.
Third Party Websites
Our website may link through to third party websites that may also use cookies which we don’t control. We recommend that you check the privacy and cookie policies of those websites for information about the cookies they may use and the collection of personal data. We can’t accept any responsibility for any content contained in these third party websites.
Tracking technologies in our emails
As well as the cookies we use on our website, we use web beacons and link tracking in emails. Using both technologies means we can try to improve the emails we send you.
Web beacons help us understand whether you’ve opened an email, what time and date that was, how often you re-open it, what sort of device and software you used and your IP address.
Link tracking helps us understand who has clicked through from an email to visit our website. We use a unique link in each email, so when you click on one of these links you are first redirected to our mailing company server, which logs the click, before arriving at the relevant page on our website.
Don’t want tracking technologies in email?
If you don’t want to accept tracking technologies you can choose to: Not open any of our emails Avoid clicking any links if you’ve opened an email, or Set your browser security settings to block all cookies.
Essential cookies: These cookies are essential for the running of our websites.
The table below details the essential cookies that we use.
There are some ‘session’ cookies which are unique to each time you visit our site and won’t be stored on your device after you leave. We don’t list them all.
| Cookie | Name | Description |
| Cookie Consent Management | cookieConfiguration cookieOcultar hideCookieBanner OptanonAlertBoxClosed OptanonConsent | Used to show cookie consent and remember your choices about cookies on this website. Where you’ve previously indicated a preference, it will be stored in this cookie, so the site remembers it when you come back. |
| Vimeo |
__ssid | These are vimeo cookies and are used to play/upload videos. |
| Liveperson | LPSessionID LPSID-57208801 lpTestCookiennnnnnnn LPVID LPVisitorID LPSID-nnnnnnnn ADRUM_BT SameSite | Makes sure that you can use ‘chat’ to contact us and ask questions when you’re using our website. |
| Santander | SantanderUKLang ContentServerDLV_JSESSIONID SantanderUKMenuOP mortgage_budget_planner RT ss_cookie SanUK_ID NewUniversalCookie deviceTokenFSO deviceTokenCookie ESCECTX JSESSIONID_* splash_santanderuk_personal_20140304 XSRF-TOKEN __cfduid GUEST_LANGUAGE_ID TS* ___r96366421 | Helps us to improve the experience and security of our website and apps. |
| Youtube | YSC GPS VISITOR_INFO1_LIVE | Lets you watch helpful videos on our webpages. |
| Dynatrace | dtLatC dtPC dtCookie dTValidationCookie rxvt rxVisitor dtSa | Helps us to monitor activity and improve your ongoing customer experience for Online Banking |
| Investment Hub investmenthub.santander.co.uk | _RequestVerificationToken ASPXAUTH Sentinel | Used for website security and to identify you once you have logged on to the Investment Hub |
| Optimise Media | OMG-Channel-1998346 OMGID OMGSession OptimiseKey | Tracks if you were referred to us by a price comparison website or advertiser and allows us to measure the outcomes. |
| AWS | AWSALB AWSALBCORS | Manages customer usage to provide system stability. |
| Santander Boosts | RewardsCookie | Maintains security by making sure that Santander Boosts is only available through our website and mobile app. |
| Biocatch | Bmuid cdContextId cdSNum | Helps us to improve the experience and security for Online Banking. |
| Home Energy Saving Tool | AspNet.Session AspNet.AntiForgery ASLBSA ASLBSACORS | Used when creating an action plan of home improvements in the Home Energy Saving Tool. |
| Tealium (Santander Private) | utag_main_pn utag_main_prevpage utag_main_seutag_main_sn utag_main_ss utag_main_st utag_main_ses_id consentk | Allows us to ensure non-essential technologies are based off your consent |
Non-Essential
Experience and insight cookies: These cookies help us to make sure you have the best possible experience on our website:
- they help us to make the website easier to use and help you find what you need more easily;
- they help us to test and improve the content you see; and
- we can understand if you found out about our products and services through a price comparison website.
The table below details the experience and insight cookies that we use.
| Cookie | Name | Description |
| Maxymiser | mmapi.tst mmapi.store.p.0 mmapi.store.s.0 mmcore.tst mm-t*-marker | Measures your interactions to help us improve the website functionality and content, ensuring you have the best possible customer experience. |
| Adobe | s_* AMCV* dpm everest_session_v2 demde everest_g_v2 ev_sync_dd lastActiveField SAN_olb_recorded_login_status event8* transaction-serializer-* SAN_olb_monthly_logins-* TEST_AMCV_COOKIE_WRITE | Helps us to understand whether cookies are enabled in your browser and lets us know who you are and where you’re going on our websites. |
| Adobe Target | mbox at_check* | Measures your interactions to help us improve the website functionality and content, ensuring you have the best possible customer experience. |
| _utm* _gcl_aw _gac_UA-85738809-01 _ga _gac_UA-76641-8 _gcl_dc _gcl_au | Measures website performance and tracks customer behaviour to improve your ongoing customer experience. | |
| Medallia | backendDataInSessionFlag LAST_INVITATION_VIEW DECLINED_DATE kampyleInvitePresented kampylePageLoadedTimestamp kampyleSessionPageCounter kampyleUserSession kampyleUserSessionsCount kampyle_userid kampyleUserPercentile mdLogger md_isSurveySubmittedInSession | Used to help manage our online visitor survey and to make sure that you don’t see the survey every time you visit. |
| Glassbox | _cls_s _cls_v | Helps us to understand our website content and activity; and improve your ongoing customer experience |
| Dynatrace | dtLatC dtPC dtCookie dTValidationCookie rxvt rxVisitor dtSa | Helps us to monitor activity and improve your ongoing customer experience for santander.co.uk |
| Matomo | pk_id _pk_ses | Creates a unique visitor ID and stores a few details about you and your visit when logged on to Santander Boosts. |
| Trusteer | __gdic | Helps us to improve the experience and security of our website. |
| Contentsquare | _cs_id _cs_s _cs_c _cs_cvars _cs_ex _cs_optout _cs_t _cs_same_site _cs_root-domain _cs_debug _cs_mk_aa _cs_tld{nnnnnnnnnnnnn} | Helps us to understand our website content and activity; and improve your ongoing customer experience |
Marketing cookies: These cookies help us manage the online advertising you see from us:
- they allow us to control how often you'll see our adverts online;
- they allow us to show you more relevant messages and offers; and
- they make your online journey better and more consistent.
Disabling these cookies won’t stop you from seeing our advertising. You may see adverts from us that could be less relevant to you.
The table below details the marketing cookies that we use.
| Cookie | Name | Description |
| Doubleclick | IDE test_cookie _uetvid | Identifies information about you to prevent you being shown advertising you have seen before. |
| Meta | fr ATN AA003 _fbp fbc fbp | Tracks your activity across the web to make sure advertising is relevant to you. |
| _uetsid _gcl* _GRECAPTCA | Ensures advertising you see on our website is relevant to you. | |
| Snapchat | X-AB _schn _scid _scid_r | Tracks your activity across the web to make sure advertising is relevant to you. |
| guest_id_marketing guest_id guest_id_ads personalization_id muc_ads | Tracks your activity across the web to make sure advertising is relevant to you. | |
| TikTok | _ttp | Tracks your activity across the web to make sure advertising is relevant to you. |
Deleting and controlling cookies in browser
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developers website.
We use experience and insight cookies in the Mobile Banking app to collect data on usage and to improve the overall experience of the app.
You can manage your cookie preferences at any time on your Mobile Banking app. Follow the steps below to get started.
- Logon to the Mobile Banking app
- Tap ‘Menu’
- Choose ‘Settings’
- Tap ‘Cookie preferences’
We use non-essential cookies in our Business Mobile Banking app to understand how people use it and to improve the experience for everyone. You can change and manage your Business Mobile Banking app cookie settings at any time. Follow the steps below to get started.
- Log on to the Business Mobile Banking app.
- Tap the settings icon in the top-right corner.
- Tap ‘Manage cookie preferences’.
Ask us a question
When logged into Mobile or Online Banking, Sandi, our digital assistant, can help get the answers you need