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Insurance

Protect what matters most

Make sure you're covered

We aim to pack a lot of cover into each one of our insurance policies, as well as being committed to providing you with quality service and support.

With 24/7 claims lines for our home, car, and travel insurance, you should always have someone on hand to assist you in an emergency.

Home Insurance

Quality cover designed to suit your needs

Santander Home Insurance is a flexible policy providing cover to protect your home and its belongings. Choose from either buildings or contents, or combined buildings and contents cover to suit your needs.

Santander Home Insurance is administered and underwritten by Aviva Insurance Limited.

Find out more

Car Insurance

Car Insurance

Peace of mind on the road

Keeping you on the road is our priority when you take out Santander Car Insurance.

Our car insurance is arranged and administered by BISL Limited, who are not part of the Santander group.

Find out more

Travel Insurance

Travel Insurance

Relax and enjoy your holiday

Whether you're travelling near or far, choose between European or Worldwide and annual multi-trip or single trip cover. Available for individuals, couples or families.

Our travel insurance is arranged, administered and underwritten by ACE European Group Limited who are not part of the Santander group.

Find out more

Life Insurance

Life Insurance

Protection for your loved ones

Take care of your family when you're not around with Santander Life Insurance.

Administered and underwritten by Aviva Life & Pensions UK Limited.

Find out more

Make a claim

Make a claim

We're ready to help

Find the right telephone number for making a claim on your insurance policy.

Find out more

Frequently asked questions

  • Home insurance:
    For the right number to call to speak to customer services, check what your policy number starts with. You'll find your policy number on your policy schedule.

     

    If you have a Santander Home Insurance policy which is underwritten by Aviva Insurance Limited, (your policy number will start with either AN or MH):

     

    For a policy number starting with AN:
    Call 0845 602 6030
    Lines are open:
    Monday to Friday 8am to 7pm
    Saturday 9am to 2pm

     

    For a policy number starting with MH:

    Call Aviva on 0844 891 5060

    Lines are open:

    Monday to Friday 8am to 9pm

    Saturday 8am to 4pm

     

    If you have a Santander Options Home Insurance policy which is arranged and administered by BISL Limited and taken out before 1/7/2015 (your policy will start with either 11 or 12):
    You can find all of your documents, make changes and more in the Home Insurance self service centre.

     

    Alternatively, you can call BISL Limited on 0344 209 0493.
    Lines are open 8am to 9pm Monday to Friday, 9am to 5pm Saturday and public holidays, and 10am to 4pm Sunday.

     

    If you have a Santander Home Insurance policy which was originally taken out through the National & Provincial Building Society:
    Call 0845 741 3324.
    Lines are open 8am to 7pm Monday to Friday and 9am to 2pm Saturday.
     

    Car Insurance:
    If you took out your Santander Car Insurance policy on or after 2 March 2015
    , you can log on to the Self Service Centre here. You can then use the Self Service Centre to request changes to your policy and retrieve policy documentation.

     

    Alternatively, you can call customer services on 0344 854 9822. Lines are open 8am to 9pm Monday to Friday, 9am to 5pm Saturdays and 10am to 4pm Sundays.

     

    If you took out your original policy on or before 1 March 2015:

     

    You can call iGO4 Partners Limited on 0800 917 5090. Lines are open 8am to 8pm Monday to Friday, 9am to 5pm Saturdays and 10am to 3pm Sundays. Policy documents are also available online: download the full Santander Car Insurance policy document

     

    Travel insurance:
    Call ACE on 0800 519 9925 or from abroad +44 (0) 1293 726329. 
    Lines open 9am to 5pm Monday to Friday.

     

    Life insurance and life and critical illness insurance:

     

    If your policy provider is Aviva:
    Call Aviva on 0845 301 6383.
    Lines are open 8.30am to 5.30pm Monday to Friday and 8.30am to 4pm Saturday.

     

    If your policy provider is Royal London:
    Call Royal London on 0845 741 3002.
    Lines are open 9am to 5pm Monday to Friday and 9am to 4pm Saturday.

     

    SunLife Guaranteed Over 50 Plan:
    Call SunLife on 0800 008 6060.
    Lines are open 8am to 8pm Monday-Friday.

     

    Call charges
     

  • Home insurance:
    For the right number to call to speak to customer services, check what your policy number starts with. You’ll find your policy number on your policy schedule.

     

    If you have a Santander Home Insurance policy which is underwritten by Aviva Insurance Limited, (your policy number will start with either AN or MH):

     

    For a policy number starting with AN:
    Call 0845 602 6030
    Lines are open:
    Monday to Friday 8am to 7pm
    Saturday 9am to 2pm

     

    For a policy number starting with MH:
    Call Aviva on 0844 891 5060
    Lines are open:
    Monday to Friday 8am to 9pm
    Saturday 8am to 4pm

     

    If you have a Santander Options Home Insurance policy which is arranged and administered by BISL Limited and taken out before 1/7/2015 (your policy will start with either 11 or 12):
    You can find all of your documents, make changes and more in the Home Insurance self service centre.

     

    Alternatively, you can call BISL Limited on 0344 209 0493.

     

    Lines are open 8am to 9pm Monday to Friday, 9am to 5pm Saturday and public holidays, and 10am to 4pm Sunday.

     

    If you have a Santander Home Insurance policy which was originally taken out through the National & Provincial Building Society:
    Call 0845 741 3324.
    Lines are open 8am to 7pm Monday to Friday and 9am to 2pm Saturday.

     

    Car Insurance:
    If you took out your Santander Car Insurance policy on or after 2 March 2015
    , you can log on to the Self Service Centre here. You can then use the Self Service Centre to request changes to your policy and retrieve policy documentation.

     

    Alternatively, you can call customer services on 0344 854 9822. Lines are open 8am to 9pm Monday to Friday, 9am to 5pm Saturdays and 10am to 4pm Sundays.

     

    If you took out your original policy on or before 1 March 2015:

     

    You can call iGO4 Partners Limited on 0800 917 5090. Lines are open 8am to 8pm Monday to Friday, 9am to 5pm Saturdays and 10am to 3pm Sundays.

     

    Travel insurance:
    Call ACE on 0800 519 9925 or from abroad +44 (0) 1293 726329. 
    Lines open 9am to 5pm Monday to Friday.

     

    Life insurance and life and critical illness insurance:

     

    If your policy provider is Aviva:
    Call Aviva on 0845 301 6383.
    Lines are open 8.30am to 5.30pm Monday to Friday and 8.30am to 4pm Saturday.

     

    If your policy provider is Royal London:
    Call Royal London on 0845 741 3002.
    Lines are open 9am to 5pm Monday to Friday and 9am to 4pm Saturday.

     

    SunLife Guaranteed Over 50 Plan:
    Call SunLife on 0800 008 6060.
    Lines are open 8am to 8pm Monday-Friday.

     

    Call charges  

  • Home insurance:
    For the right number to call to speak to customer services, check what your policy number starts with. You’ll find your policy number on your policy schedule.

     

    If you have a Santander Home Insurance policy which is underwritten by Aviva Insurance Limited, (your policy number will start with either AN or MH):

     

    For a policy number starting with AN:
    Call 0845 602 6030
    Lines are open:
    Monday to Friday 8am to 7pm
    Saturday 9am to 2pm

     

    For a policy number starting with MH:
    Call Aviva on 0844 891 5060
    Lines are open:
    Monday to Friday 8am to 9pm
    Saturday 8am to 4pm

     

    If you have a Santander Options Home Insurance policy which is arranged and administered by BISL Limited and taken out before 1/7/2015 (your policy will start with either 11 or 12):
    You can find all of your documents, make changes and more in the Home Insurance self service centre.

     

    Alternatively, you can call BISL Limited on 0344 209 0493.

     

    Lines are open 8am to 9pm Monday to Friday, 9am to 5pm Saturday and public holidays, and 10am to 4pm Sunday.

     

    If you have a Santander Home Insurance policy which was originally taken out through the National & Provincial Building Society:
    Call 0845 741 3324.
    Lines are open 8am to 7pm Monday to Friday and 9am to 2pm Saturday.

     

    Car Insurance:
    If you took out your Santander Car Insurance policy on or after 2 March 2015
    , you can log on to the Self Service Centre here. You can then use the Self Service Centre to request changes to your policy and retrieve policy documentation.

     

    Alternatively, you can call customer services on 0344 854 9822. Lines are open 8am to 9pm Monday to Friday, 9am to 5pm Saturdays and 10am to 4pm Sundays.

     

    If you took out your original policy on or before 1 March 2015:

     

    You can call iGO4 Partners Limited on 0800 917 5090. Lines are open 8am to 8pm Monday to Friday, 9am to 5pm Saturdays and 10am to 3pm Sundays.

     

    Travel insurance:
    Call ACE on 0800 519 9925 or from abroad +44 (0) 1293 726329. 
    Lines open 9am to 5pm Monday to Friday.

     

    Life insurance and life and critical illness insurance:

     

    If your policy provider is Aviva:
    Call Aviva on 0845 301 6383.
    Lines are open 8.30am to 5.30pm Monday to Friday and 8.30am to 4pm Saturday.

     

    If your policy provider is Royal London:
    Call Royal London on 0845 741 3002.
    Lines are open 9am to 5pm Monday to Friday and 9am to 4pm Saturday.

     

    SunLife Guaranteed Over 50 Plan:
    Call SunLife on 0800 008 6060.
    Lines are open 8am to 8pm Monday-Friday.

     

    Call charges

  • Can't find what you are looking for? Find more on the Insurance FAQs page.

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