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Our London head office is ISO14001 accredited. We have been using an Environmental Management System (EMS) here since 2010 to define our processes and responsibilities in relation to:

  • waste

  • energy use

  • water

  • travel

  • supply chain management.

It's been so successful, we're now rolling out this system in our other major office buildings around the UK.

Read our full Environmental Policy

See our EMS Scope

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We're proud of our 98 % landfill diversion rate

A partnership between our head office and retail waste management suppliers has helped us achieve this. We have:

  • improved processes for diverting waste to material reclamation facilities

  • introduced Anerobic Digestion at offices with catering facilities

  • included specific targets for reducing landfill waste in our waste contracts with suppliers

  • used Dry Materials Recovery processing to successfully lower our landfill diversion recycling ratio.

Since 2012, we've been tackling energy consumption differently. Our new approach has meant we've been able to:

  • track and manage our environmental impact more accurately

  • monitor our energy consumption from building to business level

  • target specific properties for energy-use reduction

  • reduce electricity consumption by 1.93%

  • reduce gas consumption by 5.73%.

Green electricity is used in our main offices and accounted for approximately 63% of our electrical use in 2012.

We're part of the government's Carbon Reduction Commitment (CRC) scheme. The latest league table put us in the top quintile, having reduced our carbon impact from 111,855 tonnes to 109,222 tonnes.

Our entire business was awarded the Carbon Trust Standard in 2012 in recognition of our continued reduction in our carbon footprint across energy and travel. At 80%, our Carbon Management score is higher than the average banking sector score of 73%.

Business travel

With audio and video conference technology and telepresence, we only complete business travel where necessary.

Where we do need to travel, our corporate travel partner's online travel system shows staff the carbon emissions for each option or route and helps them to make responsible decisions.

Travelling to and from work

We're encouraging staff to get to and from work in a greener way with several initiatives:

  • The Cycle2Work scheme helps staff buy a bike for travel

  • Our company car scheme offers a range of cars chosen because of their lower CO2 emissions

  • We work with various councils and public transport companies around our main offices to improve schedules and capacity on key routes

Named one of the greenest banks in the world by Bloomberg markets magazine in 2012.

Recognised internationally for our commitment to financing renewable energy products, in the UK we provided a £13 million package to FS Wind Ltd - a windfarm in Scotland - and have earmarked a further £70 million for renewable energy developments in the future.

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AER and EAR explained

AER stands for Annual Equivalent Rate and shows what the interest would be if we paid interest and added it to your account each year. The gross rate is the interest rate we pay before income tax is taken off. Interest is calculated daily and paid monthly. Rates may change. EAR stands for Effective Annual Rate and represents the yearly cost of an overdraft, which takes account of how often we charge interest to the account, and does not include any other fees or charges. Overdrafts depend on your circumstances and you must repay any overdraft when we ask in line with our General Terms and Conditions.