Social
Helping customers, communities, and colleagues
Sustainability must be underpinned by prosperity. We help people and businesses feel confident with money and stay in control with simple tools and clear advice. We work to support customers affected by abuse, fraud, or other life changes.
It means more people feeling in control of their finances, more communities building lasting skills, and more colleagues developing the confidence to progress.
Confidence. Control. Care when it matters.
Financial pressure can affect anyone. A missed payment. A sudden loss of income. A major life change.
Money stress builds quickly. Early, practical support can change the trajectory.
Our specialist Financial Support teams reach out proactively, offering clear guidance and realistic next steps. Digital tools such as My Money Manager provide simple ways to track spending and reduce uncertainty.
Through partnership with Turn2us, customers can access a free and private Benefits Calculator, helping them understand what additional support may be available.
Behind every interaction is a trained colleague focused on listening, responding with respect and agreeing practical solutions. A timely conversation today can prevent deeper financial difficulty tomorrow.
Accessibility and inclusion
Banking should work for everyone. Some customers - those living with dementia, who are neurodiverse or supported by carers - need additional safeguards.
Supported Banking services include Power of Attorney, Third Party Access, and a Carer’s Card. Partnership with Sibstar provides a prepaid card and app that lets carers set spending controls while preserving independence and dignity.
New safeguards are tested carefully before wider rollout. Inclusion is strengthened through listening, learning and continuous improvement.
Supporting customers in vulnerable situations
Illness, bereavement, job loss, or abuse can affect confidence as much as finances
The approach is clear - listen carefully, act with empathy and reduce complexity wherever possible. Colleagues receive training to recognise when someone may need additional support, and processes are designed to create stability rather than stress.
The aim is not only financial recovery. It is helping people feel safe, steady, and back in control.
Addressing domestic and financial abuse
Domestic and financial abuse can leave people isolated and exposed. Financial services should never deepen that harm.
Safe Spaces are promoted in branches, and online pathways to specialist support are easier to access. 766 colleagues have completed training to recognise the signs of abuse, supported by clearer managerial guidance and peer networks.
Earlier recognition and confident response can create a critical turning point - connecting someone to the help that enables them to move forward.
Protecting customers from fraud
Fraud undermines trust and long-term confidence.
Prevention is therefore as important as response.
The quarterly Santander Scamtracker highlights emerging scam trends alongside clear, practical guidance. The Mobile Fraud Hub offers accessible tools and learning modules to help customers recognise warning signs.
Clear information builds awareness. Awareness reduces vulnerability.
Supporting our communities
Stronger communities grow when more people can participate fully in economic life - and when fewer are excluded by circumstance. When education, employability and entrepreneurship are connected, individuals gain momentum. Businesses grow. Communities benefit from job creation and local investment.
Together, they create opportunity while ensuring that support reaches those who need it most.
Education, Employability and Entrepreneurship
Long-term prosperity starts with capability.
Education builds foundations. Employability develops work-ready skills and confidence. Entrepreneurship creates jobs, innovation, and local growth.
Support spans the full pathway from learning to earning to enterprise.
Over the last 30 year, we’ve invested over EUR 2.5 billion in education, employability, and entrepreneurship globally. Including £115 million invested into higher education in the UK since 2007. In partnership with more than 1,000 universities across and entities from 13 countries, and helped over 8,3 million people, businesses, and universities.
Santander Open Academy
Our free global learning and professional development platform. It provides free access to courses and scholarships to help people improve their employability and career mobility, helping them adapt as the world of work evolves.
Santander & The King’s Trust
Through partnership with The King’s Trust, young people facing barriers to education or employment receive targeted support to build skills, confidence, and direction. The focus is not only on access, but on progression - helping individuals take real steps into work or self-employment.
Financial education
Opportunity is stronger when financial confidence sits alongside skills.
The Numbers Game, delivered with Twinkl, provides practical classroom resources that make money skills accessible and relevant. In 2025, around half a million children aged five to 16 across the UK took part.
The report The Currency of Learning: Global Perspectives on Financial Education, based on 20,000 responses, offers insight into where confidence is improving and where gaps remain. That evidence shapes partnerships, programme design, and targeted investment.
Financial education strengthens resilience at every stage of life - reinforcing education, employability, and entrepreneurship.
Santander X
Supports entrepreneurs and small businesses grow and transform. It offers training, challenges, awards, mentoring, networking, and access to funding. In the UK, the Santander X Awards back start-ups and SMEs at different stages of growth - helping to create jobs, bring new ideas to market and support local growth.
Our people
Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.