Call 0845 608 0091 to arrange a meeting.
Lines are open Monday to Friday 8am to 9pm and Saturday 8am to 4pm.
View call charges
Our Financial Planning Service is available to customers who are looking to invest over the medium to long term in an attempt to maximise returns on their money and:
If you feel investing isn't right for you, or you don’t meet the eligibility criteria, you might be interested in our savings accounts with instant access for flexibility, or a fixed term for a guaranteed rate.
The best way for us to understand and resolve your complaint is for you to call us on 0345 600 6014.
|If you would prefer to use our online services to explain what has gone wrong and how you would like us to fix this for you, please send us a secure message by logging on to online banking and using our secure message service.|
If you would like to speak to one of our team in person, come and see us in branch.
If this is convenient, please write to us explaining what has gone wrong and how you would like us to fix this. Please include as much detail as possible. We might need more information to help with our investigation, so you should also include your contact number and a convenient time to call you.
If for any reason you're not happy with our decision, or it has been over 8 weeks since you first raised your concerns with us, you may be able to refer your complaint to the Financial Ombudsman Service.
We'll send you the full details of our decision in a 'resolution letter', including your right to refer your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service acts as an independent and impartial organisation which helps settle disputes between consumers and financial services businesses.
You can contact the Financial Ombudsman Service at:
Phone: 0800 0 234 567 (free from fixed lines) or 0300 123 9 123 (free for mobile users who pay a monthly charge for calls to numbers starting 01 or 02).
Post: Financial Ombudsman Service, Exchange Tower, London E14 9SR.