Call 0845 608 0091 to arrange a meeting.
Lines are open Monday to Friday 8am to 9pm and Saturday 8am to 4pm.
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Our Financial Planning Service is available to customers who are looking to invest over the medium to long term in an attempt to maximise returns on their money and:
If you feel investing isn't right for you, or you don’t meet the eligibility criteria, you might be interested in our savings accounts with instant access for flexibility, or a fixed term for a guaranteed rate.
0845 600 6014 (0345 600 6014 from a mobile)
Lines are open 8am to 6pm Monday to Friday and 9am to 4pm Saturday.
If calling isn't convenient you can also:
visit a branch. Find your nearest branch
fill in our online complaints form
Email us email@example.com
write to: Complaints Manager , PO Box 5129, Milton Keynes, MK9 2YN
The Financial Ombudsman Service
The Financial Ombudsman Service is an impartial and independent organisation that looks into individual disputes between consumers and financial services businesses without taking sides.
If we have not been able to resolve the matter to your satisfaction once we have given you our response then you may be able to refer it to the Financial Ombudsman. If you decide to contact them you must do so within six months of the date of the final response letter that we will send to you. They will only investigate if you have already tried to resolve your issue with us or if it has been more than eight weeks since you first contacted Santander.
Further details about the Financial Ombudsman Service can be found in the 'Your Complaint and the Ombudsman' leaflet (available in any Santander branch) or on their website: www.financial-ombudsman.org.uk/