You are in

Online Banking terms & conditions

PLEASE NOTE: THIS SECTION DEALS WITH PERSONAL ONLINE BANKING. A SEPARATE SECTION BELOW DEALS WITH BUSINESS ONLINE BANKING.

As part of improvements to our Online Banking service, our Terms and Conditions are changing and we are giving you notice of this. The new Online Banking Terms and Conditions will come into effect on the 19 September 2016 and now includes our paper-free service as condition 10.

Please note: The Online Banking Terms and Conditions that are held on this site www.santander.co.uk are the Terms and Conditions that you should always refer to.

Please select the links below to access the New combined Online Banking Terms and Conditions and the previous versions of Online Banking Services and Online Banking Mobile and Email Alerts Terms and Conditions.

Date of Publication - 18 August 2016

New Online Banking Service Terms and Conditions - Personal Customers

Previous Online Banking Service Terms and Conditions - Personal Customers

Online Business Banking terms & conditions

As part of improvements to our Online Business Banking service, our Terms and Conditions are changing and we are giving you notice of this. The new Online Business Banking Terms and Conditions will come into effect on 2 April 2014.

Please note: The Online Business Banking Terms and Conditions that are held on this site www.santander.co.uk are the Terms and Conditions that you should always refer to.

The changes include

  • Combining the separate Online Business Banking Service, Mobile Business Banking Service, Alerts and new Mobile Banking Payments Service Terms and Conditions into one document. As a result the condition numbering has changed and amends have been made to some of the sections to reflect the services we offer.

    • Condition 2 - Meaning of words and definitions have been updated

    • Online Business Banking service is now condition 3.

    • Information about our Mobile Business Banking Service and Apps is condition 4.

    • New Mobile Payment Service is condition 5.

    • Alerts service terms and conditions are now included within condition 9.

    • Security is now condition 10 and information about our One Time Passcode & Security Token service is now included in this condition. The security condition has also been enhanced.

    • Multiple Payments are now condition 12 

  • Clarifying that we may close or suspend your access to the service if there has been no activity on the services for over fifteen months or a significant breach in conditions or a failure to remedy a breach following a request from ourselves where we can give you immediate or less than 2 months notice in condition 14.

  • Updating the way we may notify you of changes to our services in condition 15.

Please select the links below to access the New Online Business Banking Terms and Conditions and the previous version of the Online Business Banking Service Terms and Conditions.

New combined Online Business Banking Terms and Conditions

Previous Online Business Banking Terms and Conditions

Date of Publication - 2 April 2014

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768. Santander and the flame logo are registered trademarks.