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Corporate Social Responsibility

Supporting society

Taking responsibility

We recognise that our communities, customers, employees, suppliers and the environment are all fundamental in our business and it is our priority to make sure we act responsibly and make a positive contribution to society.

We're committed to helping our 15 million active customers in the UK prosper through simple, personal and fair banking services.

What we do for customers


Being the best bank for our customers goes hand-in-hand with being the best place to work for our 25,000 employees. Through a number of programmes we are developing a workplace that provides excellent opportunities for career progression, a culture that recognises individual needs and encourages accountability and teamwork.

What we do for employees


We provide support to communities around the UK where our branches, banking centres and offices are based. Every year we invest around £20 million in charities and good causes to help society to prosper.

Learn more about community investment

We work hard to reduce our waste and energy consumption, use smarter travel options so there's less impact on the environment and provide green finance through support for renewable energy developments including solar, hydro and on-shore wind projects.

More on our environmental projects


Running our business involves using over 1,700 suppliers and intra-group companies. We have procedures in place to make sure all suppliers get a fair deal when working with us and are responsible in their practices.

Supplier policies and relationships

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AER and EAR explained

AER stands for Annual Equivalent Rate and shows what the interest would be if we paid interest and added it to your account each year. The gross rate is the interest rate we pay before income tax is taken off. Interest is calculated daily and paid monthly. Rates may change. EAR stands for Effective Annual Rate and represents the yearly cost of an overdraft, which takes account of how often we charge interest to the account, and does not include any other fees or charges. Overdrafts depend on your circumstances and you must repay any overdraft when we ask in line with our General Terms and Conditions.