Security and privacy

Quick Reference Contact Details

For assistance with

Contact details and availability

Reporting Fraud

Credit card:

0800 9 123 123* - 24 hours a day. 7 days a week

Debit card and all other types of fraud:

0800 9 123 123* - 24 hours a day. 7 days a week

Technical Support

0800 917 9170* - 7am -11pm Monday to Saturday and 9am - 9pm Sunday.

Lost or Stolen Cards

Debit card:

0800 9 123 123*

8am - 8pm Monday to Saturday and 8am - 6pm Sunday.

Ring +44 (0)1908 237963 from abroad

Credit card:

0800 9 123 123*

7am - 11pm Monday to Sunday

Ring +44 (0)1512 648 725 from abroad

Suspicious emails

We will never send you an email asking you to enter or verify your Online Banking or personal details. If you receive an e-mail asking you to confirm your Online Banking log on, card or personal details, please do not reply as it will be fraudulent.

We would be grateful if you could forward any suspicious emails to

We investigate every report, though are not be able to guarantee a response to each email received.

If you think you've responded to a scam email or given your details out to the wrong people, please call our Online Banking Helpdesk on 0800 917 9170* (7am-11pm Monday to Saturday and 9am-9pm Sundays).

*Call charge information

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