Fraudsters are pretending to be banks, building societies, utility companies and even the police to try to trick people into revealing their financial information. They do this with fake emails, phone calls and text messages asking you to click a link, allow remote access or ring a number, all of which will connect you to a fraudster.
Never disclose your security details such as your card PIN, a One Time Passcode (OTP) or security numbers (such as Online and Mobile Banking log on details), or allow anyone remote access to your computer or to collect your card. These are personal to you and shouldn’t be shared with anyone, not even us. If you're ever asked to do this or are unsure about a message or phone call from someone saying they’re from Santander, don't give any information and contact us immediately on 0800 9 123 123.
Your security is top of our priority list so we go to great lengths to protect you. Find out more about how we keep your accounts secure.
Hints and tips for making sure your banking details stay private.
Santander has joined other banks and companies in Take Five, an initiative led by Financial Fraud Action UK. Its aim is to encourage people to think about fraud, with five steps in mind. Take a look at the Take Five website to learn more.
It's free, has won awards for keeping customers' details secure and works with your existing anti-virus and firewall software. It can even protect you if your computer has a virus.
So long as you take the proper precautions whenever you bank online, you can relax because you're completely covered.
The campaign that's encouraging you to check that the people or organisations you share your details with are genuine.