Reset your details

Step 1

  • If you can't remember your Security Number, you can tap 'Forgotten details?’

Step 2

  •  Then, tap 'Reset Security Number’.

Step 3

  •  You can reset your Security Number in the app after completing some security checks.

Step 4

  • Once you’ve checked your details and everything is correct, tap 'Confirm details and continue'.
  • If you need to update your details, tap 'Update your details?'

Step 5

  • You might be asked to confirm your identity using your passport or another form of photo ID.
  • You can tap ‘Next’ to do this.
  • If you’re unable to do this, you can tap 'Remind me later’ and we’ll ask you to do this another time.

Step 6

  • If you choose not to use your ID now, we’ll remind you about this later.
  • You can tap ‘Confirm my identity’ to do an ID check, or ‘Remind me later’ to authenticate you in a different way.

Step 7

  • After a final security check, you'll then be asked to create a new Security Number. Please keep this safe.
  • You'll need your newly created Security Number to log on.

Step 8

  • You’ll be taken to the app’s log on screen where you’ll enter your new details.

Step 1

  • If you can't remember your Security Number, you can tap 'Forgotten details?’

Step 2

  •  Then, tap 'Reset Security Number’.

Step 3

  •  You can reset your Security Number in the app after completing some security checks.

Step 4

  • Once you’ve checked your details and everything is correct, tap 'Confirm details and continue'.
  • If you need to update your details, tap 'Update your details?'

Step 5

  • You might be asked to confirm your identity using your passport or another form of photo ID.
  • You can tap ‘Next’ to do this.
  • If you’re unable to do this, you can tap 'Remind me later’ and we’ll ask you to do this another time.

Step 6

  • If you choose not to use your ID now, we’ll remind you about this later.
  • You can tap ‘Confirm my identity’ to do an ID check, or ‘Remind me later’ to authenticate you in a different way.

Step 7

  • After a final security check, you'll then be asked to create a new Security Number. Please keep this safe.
  • You'll need your newly created Security Number to log on.

Step 8

  • You’ll be taken to the app’s log on screen where you’ll enter your new details.
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