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Reset your details

Step 1

If you can't remember your Security Number, you can tap 'Forgotten details?’

Step 2

Then, tap 'Reset Security Number’.

Step 3

You can reset your Security Number in the app after completing some security checks.

Step 4

Once you’ve checked your details and everything is correct, tap 'Confirm details and continue'.
If you need to update your details, tap 'Update your details?'

Step 5

You might be asked to confirm your identity using your passport or another form of photo ID.
You can tap ‘Next’ to do this.
If you’re unable to do this, you can tap 'Remind me later’ and we’ll ask you to do this another time.

Step 6

If you choose not to use your ID now, we’ll remind you about this later.
You can tap ‘Confirm my identity’ to do an ID check, or ‘Remind me later’ to authenticate you in a different way.

Step 7

After a final security check, you'll then be asked to create a new Security Number. Please keep this safe.
You'll need your newly created Security Number to log on.

Step 8

You’ll be taken to the app’s log on screen where you’ll enter your new details.

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Step 1

If you can't remember your Security Number, you can tap 'Forgotten details?’

Step 2

Then, tap 'Reset Security Number’.

Step 3

You can reset your Security Number in the app after completing some security checks.

Step 4

Once you’ve checked your details and everything is correct, tap 'Confirm details and continue'.
If you need to update your details, tap 'Update your details?'

Step 5

You might be asked to confirm your identity using your passport or another form of photo ID.
You can tap ‘Next’ to do this.
If you’re unable to do this, you can tap 'Remind me later’ and we’ll ask you to do this another time.

Step 6

If you choose not to use your ID now, we’ll remind you about this later.
You can tap ‘Confirm my identity’ to do an ID check, or ‘Remind me later’ to authenticate you in a different way.

Step 7

After a final security check, you'll then be asked to create a new Security Number. Please keep this safe.
You'll need your newly created Security Number to log on.

Step 8

You’ll be taken to the app’s log on screen where you’ll enter your new details.

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Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.