Step 1
- When you get new log on details you can activate these in the app by tapping ‘Log on’.
Step 2
- You'll be asked to read and accept the terms and conditions to continue.
Step 3
- Then you’ll be asked to enter your Personal ID, which would have been sent to you by post or by email.
Step 4
- Tap the button to confirm you've got your log on credentials.
- If you don’t have these, please call us.
Step 5
- Once you have checked your details and everything is correct, tap 'Confirm'.
- If you need to update your details, tap 'Update details'.
- If you see a message saying your mobile number isn't registered or your email address needs to be confirmed, you'll need to tap ‘Update your details?’.
Step 6
- You might be asked to confirm your identity using your passport or another form of photo ID. You can tap ‘Next’ to do this.
- If you’re unable to do this, you can tap 'Remind me later’ and we’ll ask you to do this another time.
Step 7
- If you choose not to use your ID now, we’ll remind you about this later.
- You can tap ‘Confirm my identity’ to do an ID check, or ‘Remind me later’ to authenticate you in a different way.
Step 8
- You’ll then be asked to enter your temporary Security Number, which would have been sent to you by post.
Step 9
- Next, you’ll need to create a new Security Number.
- Please keep this safe.
- You’ll log on with the new Security Number.
Step 10
- The screen will load and take you through to the app’s home page.
