Re-access with new log on details

You'll be asked to read and accept the terms and conditions to continue.

Then you’ll be asked to enter your Personal ID, which would have been sent to you by post or by email.

Tap the button to confirm you've got your log on credentials.

If you don’t have these, please call us.

Once you have checked your details and everything is correct, tap 'Confirm'. If you need to update your details, tap 'Update details'.

If you see a message saying your mobile number isn't registered or your email address needs to be confirmed, you'll need to tap ‘Update your details?’.

You might be asked to confirm your identity using your passport or another form of photo ID. You can tap ‘Next’ to do this. If you’re unable to do this, you can tap 'Remind me later’ and we’ll ask you to do this another time.

If you choose not to use your ID now, we’ll remind you about this later. You can tap ‘Confirm my identity’ to do an ID check, or ‘Remind me later’ to authenticate you in a different way.

You’ll then be asked to enter your temporary Security Number, which would have been sent to you by post.

Next, you’ll need to create a new Security Number.

Please keep this safe.

You’ll log on with the new Security Number.

The screen will load and take you through to the app’s home page.