Find answers to common savings questions here, along with guides and other useful information.
If you can’t find the answer to your query, just give us a call. The best telephone numbers to contact us on for savings queries are below.
To find your savings interest rate you can use our Interest Rate Finder.
If you hold a Fast Access, SIPP Fast Access, Special Reserve, Cash ISA (TOISA), Retirement Investment Account (ANRIA), Santander Shareholder Account, Treasurers Instant Saver or Charity Investment Account, details of your interest rates can be found here (pdf).
We're sorry to hear that you are thinking about closing your savings account or cash ISA. Please call 0800 9 123 123. Lines open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.
The Account Summary makes it simpler for you to complete a tax return.
This document details the interest paid and tax deducted for personal savings and current accounts you hold with Santander.
The Account Summary is automatically available to you in Online Banking by the end of May for the previous tax year.
To ensure you can view the Account Summary register for ‘Online Banking’ at santander.co.uk/register
Once registered, simply select 'e-Documents' from the left-hand menu from the ‘My Accounts & Transactions’ tab.
To find your Account Summary quickly and easily, search ‘Account Summary’ using the advanced search facility within e-Documents.
The Account Summary is also available in branch or by telephone on 0800 9 123 123 on request.
Tax Deduction Certificates are also available if you specifically require one (e.g. if there has been a change of ownership on your account). This can be requested online, in your local branch or by calling 0800 9 123 123. Lines open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.
The easiest way to change your address and contact details (including your telephone number and email address) is to do it via Online Banking. It will be changed instantly.
If you have a joint account you can only change your own name and/or address within Online Banking. If both names and/or addresses need to be changed, both account holders must log on to their own Online Banking and change their own details.
You can also change it by telephone or in branch.
1. Online Banking (instant):
Log on and update your details instantly from within the "My Details & Settings" tab.
Choose 'Change personal details' from the left hand menu and then click 'Change address'.
Enter your new details (including postcode) and follow the onscreen instructions.
Please note: You will need to enter a One Time Passcode (OTP) to complete this change, so make sure you have your mobile phone to hand.
2. By telephone (for current account and savings customers):
3. In branch:
Complete a change of details form by
Take the form to your local branch together with relevant account documentation:
Your cash card, passbook or certificate and;
Signature bearing identification such as a full UK driving licence or valid EEA passport (this includes UK passport).
If you would like to discuss our identification requirements please call us on 0800 9 123 123 and we will be happy to help. Lines open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.
Important information for customers with alerts: If you have Account alerts set up on your account and you want these to be sent to your updated telephone number and/or email address, then you will need to amend your alerts via the 'Account Services' tab in Online Banking as they are not automatically updated when you change your details.
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