Get an instant answer to your question by viewing frequently asked questions about ISAs.
All our ISAs allow access to your money but there may be restrictions or charges that vary depending on which ISA it is that you hold.
Be aware that if you take money out, and you wish to put it back later, this will count against your annual ISA allowance for that tax year. This means that if you have already used up your annual ISA allowance, any money you take out cannot then be put back in during the same tax year.
From 6 April 2016 Santander cash ISAs will continue to work as they do today, we will not be offering additional flexibility but some providers will be changing the way in which their ISAs work. Take a look at our information pages to learn more.
You can hold more than one ISA, but you can only subscribe to one cash, one stocks and shares and one innovative finance ISA each tax year. This could be a cash ISA with one provider and a stocks and shares or innovative finance ISA with a different provider, or all with the same provider (depending on the types of ISA each provider offers.)
For the tax year 2016/17 you will be able to save up to £15,240 which can be paid into a cash ISA, a stocks and shares ISA, an innovative finance ISA or any combination of the three.Take a look at our information pages to learn more
To find your savings interest rate you can use our Interest Rate Finder.
If you hold a Fast Access, SIPP Fast Access, Special Reserve, Cash ISA (TOISA), Retirement Investment Account (ANRIA), Santander Shareholder Account, Treasurers Instant Saver or Charity Investment Account, details of your interest rates can be found here.
If it's a Cash ISA you want to transfer from another provider, simply complete and submit the Cash ISA transfer form. Alternatively, you can visit your local Santander branch. Some of our ISAs may not allow transfers in so please check the terms and conditions.
Once we've received the completed form from you, we'll need to contact your existing provider, so please allow up to 15 days for a Cash ISA transfer to take place, starting from when we have received the transfer form.
To transfer your Santander Cash ISA to another provider, you will need to contact your new ISA provider.
If you hold more than one Santander cash ISA, you can use the Santander Cash ISA Transfer Form (pdf), to combine any balances into a single cash ISA. If you are transferring in to a Fixed rate ISA with us, we need to receive your transfer application within 14 days of account opening.
Yes, simply download one of the following forms:
Alternatively, you can request the forms via telephone on 0800 328 1328 or in your local Santander branch. Some of our ISAs may not allow transfers in so please check the terms and conditions.
Once we’ve received the completed form from you, we’ll need to contact your existing provider, so please allow up to 30 days from when we’ve received the form for the transfer to take place.
The easiest way to change your address and contact details (including your telephone number and email address) is to do it via Online Banking. It will be changed instantly.
If you have a joint account you can only change your own name and/or address within Online Banking. If both names and/or addresses need to be changed, both account holders must log on to their own Online Banking and change their own details.
You can also change it by telephone or in branch.
1. Online Banking (instant):
Log on and update your details instantly from within the "My Details & Settings" tab.
Choose 'Change personal details' from the left hand menu and then click 'Change address'.
Enter your new details (including postcode) and follow the onscreen instructions.
Please note: You will need to enter a One Time Passcode (OTP) to complete this change, so make sure you have your mobile phone to hand.
2. By telephone (for current account and savings customers):
3. In branch:
Complete a change of details form by
Take the form to your local branch together with relevant account documentation:
Your cash card, passbook or certificate and;
Signature bearing identification such as a full UK driving licence or valid EEA passport (this includes UK passport).
If you would like to discuss our identification requirements please call us on 0800 9 123 123 and we will be happy to help. Lines open 7am to 11pm Monday to Saturday and 8am to 10pm Sundays.
Important information for customers with alerts: If you have Account alerts set up on your account and you want these to be sent to your updated telephone number and/or email address, then you will need to amend your alerts via the 'Account Services' tab in Online Banking as they are not automatically updated when you change your details.
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You can close your account at any time by visiting the branch, via telephone or by post. To close your account by phone please call 0800 587 3344. To close your account by post please write to: Santander, Account Closures, PO Box 1109, Bradford BD1 5ZL.
Please note that all our ISAs allow access to your money but there may be restrictions or charges that vary depending on which ISA it is that you hold. Be aware that if you take money out, and you wish to put it back later, this will count against your annual ISA allowance for that tax year. This means that if you have already used up your annual ISA allowance, any money you take out cannot then be put back in during the same tax year.
An ISA is an Individual Savings Account and is not a product in its own right. The best way to think of an ISA is as a 'wrapper' in which you can shelter savings and investments from tax. You can put money into an ISA, up to a set limit each tax year. The returns from money placed in an ISA are not subject to income and capital gains tax. You don't even need to declare ISAs on your tax return. There are three types of ISA; a cash ISA, a stocks and shares ISA and an innovative finance ISA.
A cash ISA allows you to make the most of your savings because the interest you earn is free from tax.
A stocks and shares ISA is a tax-efficient way to invest in a range of investments. Our stocks and shares ISA is known as the Investments ISA.
An innovative finance ISA lets savers shelter peer-to-peer lending in an ISA wrapper. (Peer-to-peer lending is when savers lend to borrowers, usually through a platform.)
You can transfer an ISA from one provider to another and retain the 'tax' wrapper. To do this, you should contact your new ISA provider.
The favourable tax treatment of ISAs may change in the future.
There are 4 steps you should take before moving abroad.
1. Review your accounts
Moving abroad may have an impact on the accounts you have with Santander, in particular the benefits provided as part of the account and methods of repayments.
The table below lists by product any impact that could affect you by moving abroad.
You may wish to consider booking an appointment in branch for more information and for details of the options available to you.
If you haven't already, please visit Her Majesty's Revenue and Customs (HMRC) website for more information on any change to your tax status whilst you're away, or you can call them on +44 135 535 9022.
Impact of moving abroad on accounts
|123 Current Account|| |
|Premier and Premier Direct Current Accounts with European Travel Insurance|| |
|Savings Accounts, Fixed Rate Bonds, ISAs and Investments|
|Fixed Rate Bonds|| |
|Cash ISAs, Investments ISAs and Investments|| |
|Personal Loans|| |
|Credit Cards|| |
|123 Credit Card|| |
2. Sign-up for Online Banking and Telephone Banking
Before you leave you should sign up for Online and Telephone Banking as both will help you manage your account remotely when you are no longer able to access a branch.
Go to Register for Online Banking for more information on Online Banking and how to register.
Please note that our Online and Telephone Banking services are not available for all products.
3. Register for Account alerts
In order to register for our Account alerts service, you need to be able to log on to Santander Online Banking.
If you're already registered for our Online Banking Service, you'll find details on how to set up your alert service in the 'Account Services' tab.
4. Update your contact details
It is important that you make sure your contact details, especially your mobile telephone number, are up to date, so that Santander can contact you while you are abroad should we suspect fraudulent activity on your account.
The easiest way to do this is to send us a secure message via Online Banking, visit your local branch, or call:
0800 9 123 123 (+44 1908 237 963). Lines are open 7am to 11pm Monday to Saturday and 8am to 10pm Sundays.
0800 9 123 123 (+44 1512 648 725). Lines are open 7am to 11pm Monday to Saturday and 8am to 10pm Sundays.
Santander UK plc is an authorised deposit taker and accepts deposits under this name and the cahoot & Santander Corporate and Commercial Bank trading names. Your eligible deposits are protected by the Financial Services Compensation Scheme, the UK's deposit protection scheme.
The FSCS protects most depositors, including individuals and small companies, up to £85,000 until 31st December 2015 after which the limit will change to £75,000. Eligible deposits of large companies and small local authorities are covered up to £75,000.
For further information about the compensation scheme, please download the Protecting your Money FSCS Leaflet opens in a new window, or visit www.fscs.org.uk. You can save and/or print this for your records. It is in PDF format, so you will need Adobe Acrobat to be able to view this leaflet
If you think you may have lost or forgotten about an old savings or bank account, we can help.
An account becomes dormant when you do not make any transactions on your account:
for one year in the case of current accounts or;
for three years in the case of savings accounts
This means that we will stop sending you statements, letters and cards.
To track down any accounts you may have, simply take one of the following steps:
If your account is Dormant, visit any Santander Branch and speak to our team. Please bring any account documentation, such as a passbook or statement. You’ll also need some form of identification, for example a passport or driving license.
If you are unsure if your account is Dormant, or you have found a passbook or old statement, you can call us on 0800 9 123 123 or visit any Santander branch with identification. Lines open 7am to 11 pm Monday to Saturday and 8am to 10pm Sundays.
If you are aware of a bank or building society holding an account then you should first approach that bank or building society direct to see whether the account is still open.
If it is not, then you can go to http://www.mylostaccount.org.uk to either complete an online request or download a dormant account form from the site, and send it to Santander at:
Santander Savings Correspondence, CST 1 PO Box 1109,Bradford, BD1 5ZJ
You can follow their guidance or use this service to search for a dormant or lost account. This service helps with the search of accounts that are no longer on the live or open part of the bank or building society's customer records and instead are being maintained as part of their record of lost or dormant accounts.
Unclaimed Assets Scheme
We participate in the unclaimed assets scheme established under the Dormant Bank and Building Society Accounts Act 2008. The purpose of the scheme is to enable money in dormant accounts (i.e. balances in accounts that have been inactive or dormant for 15 years or more) to be distributed for the benefit of the community while protecting the rights of customers to reclaim their money.
Under the scheme, we may transfer balances of dormant accounts to Reclaim Fund Ltd (RFL). RFL is a not for profit reclaim fund which is authorised and regulated by the Financial Conduct Authority.
If we transfer the balance of your account to RFL, you will have against RFL whatever right to payment of your balance you would have had against us if the transfer had never happened. However, we will remain responsible for managing all aspects of the customer relationship with you and for handling all repayment claims (which we will do on behalf of RFL). Therefore, you should continue to contact us in the usual way if you have any queries or complaints in relation to your account or balance.
Both we and RFL participate in the Financial Services Compensation Scheme (FSCS). The transfer by us to RFL of your balance will not adversely affect any entitlement you have to compensation from the FSCS.