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Travel Insurance

Arranged, administered and underwritten by ACE European Group Limited.

Peace of mind anywhere

Relax and enjoy your holiday, safe in the knowledge that you have Santander Travel Insurance which offers you the flexibility to choose a policy to suit your needs. There is no upper age limit on any of our policies and you can choose:

  • An annual multi-trip or a single trip policy

  • European or worldwide (excluding Cuba) cover

  • A family, couple or individual policy

  • A range of optional cover extensions for an additional cost, including winter sports, weddings and golf (see the optional cover extensions tab)

  • A medical cover extension for any pre-existing medical conditions which are not allowable conditions under our standard policy 

Children go free on all our family policies

  • Up to 7 children under the age of 18 (or under 23 if they are in full time education) may be named on the policy for no additional cost

  • They must be the child or grandchild (including step, fostered or adopted) of the policy holder or their partner and be a dependent child who is not married or living with their own partner 

We'll give you a discount if you (or any other named person on your policy) are an existing Santander customer.

  • If you're a Santander 1|2|3 World or Santander Select customer, you'll receive a 30% discount when you apply online.

    A Santander 1|2|3 World customer is someone who holds one of our 1|2|3 current accounts, 1|2|3 Credit Card (including additional card holders) or the 1|2|3 Mini Account (in Trust). Trustees are not classed as 1|2|3 World customers. All customers must meet the eligibility for each product and 1|2|3 World offer. Find out more about 1|2|3 World.

    Other Santander customers will get a 20% online discount
  • You'll be asked to confirm this before you buy and we’ll automatically apply the discount to your quote

  • You'll also get the discount on any optional cover extensions - except for the medical cover extension which is not eligible for the discount

Please read the full details of this offer on the terms and conditions tab before you apply.

Santander Travel Insurance includes cover for:

  • unlimited medical expenses

  • cancellation - up to £5,000

  • personal property up to £2,000 (individual limits apply)

  • overseas legal expenses up to £25,000

  • personal accident up to £25,000

  • personal liability up to £2 million

  • abandonment of holiday (due to travel delay – up to £5,000)

For a full list of what's covered, including any excesses that may apply and product terms and conditions, please read the following:

Santander Travel Insurance policy documentation

Full list of allowable conditions

Tailor your policy to suit your needs. There is no upper age limit on any of our policies and you can choose:

  • An annual multi-trip or a single trip policy

  • European or worldwide (excluding Cuba) cover

  • A family, couple or individual policy. Up to 7 children go free on all family policies

  • A range of optional cover extensions for an additional cost, including winter sports, weddings and golf (see the cover extensions tab)

  • A medical cover extension for any pre-existing medical conditions which are not allowable conditions under our standard policy

Please read the full details on the terms and conditions tab before you apply.

If you are an existing Santander customer, there is an online discount available to you.

30% off for 1|2|3 World customers or Santander Select customers

If you're a Santander 1|2|3 World or Santander Select customer, you'll get a 30% discount on your travel insurance when you apply online (please note, medical cover extension is not eligible for the discount).

1|2|3 World
A Santander 1|2|3 World customer is someone who holds one of our 1|2|3 current accounts, 1|2|3 Credit Card (including additional card holders) or the 1|2|3 Mini Account (in Trust). Trustees are not classed as 1|2|3 World customers. All customers must meet the eligibility for each product and 1|2|3 World offer. Find out more about 1|2|3 World.

OR 20% if you are a Santander customer

If you are already a Santander customer, you can enjoy 20% off Travel Insurance from us. We’ll apply the discount automatically when you apply online (except for any additional premium applied for the medical cover extension which is not eligible for the discount).

You must apply online to take advantage of these discounts.
Alternatively you can call us for a quote:
Call us on 0800 519 9921.
Lines are open from 9am to 5pm Monday to Friday.
Discounts are not applied to quotes over the phone.

Please read the full details of this offer on the terms and conditions tab before you apply.

Optional cover extensions

Several optional cover extensions are available for an additional premium. With the exception of the medical cover extension, any discount will also apply to these and they are:

  • Winter sports

  • Hazardous activities

  • Business

  • Wedding

  • Golf

  • Trip duration

  • Excess waiver.

Medical cover extension

A medical cover extension can be bought to cover pre-existing medical conditions not included under the standard policy. If this is required, our online application process will prompt you to call us to arrange your policy. The online discount does not apply to this cover extension, but you will still benefit from the discount to the rest of your policy.

If you have any questions relating to pre-existing medical conditions, you can call us on 0800 519 9924. Lines are open from 9am until 5pm, Monday to Friday.

Policy terms and conditions

For a full list of what's covered and product terms and conditions, please read the following before you apply:

ACE only offer Travel Insurance products which are arranged, administered and underwritten by ACE European Group Limited. ACE will provide you with a 'non-advised' service, which means you will be given information to help you make your decision.

Children go free

Free cover for children applies on family policies only. Up to 7 children under the age of 18 (or under the age of 23 if they are in full time education) may be named on the policy for no additional cost. They must be the child or grandchild (including step, fostered or adopted) of the policy holder or their partner and be a dependent child who is not married or living with their own partner.

Discounts

To get the 20% discount on your travel insurance policy, you or any other named person on the policy must be an existing Santander customer. You will be asked to confirm this before you buy.

Alternatively, to get the 30% discount you must be a Santander 1|2|3 World or Santander Select customer.

A Santander 1|2|3 World customer is someone who holds one of our 1|2|3 current accounts, 1|2|3 Credit Card (including additional card holders) or the 1|2|3 Mini Account (in Trust). Trustees are not classed as 1|2|3 World customers. All customers must meet the eligibility for each product and 1|2|3 World offer. Find out more about 1|2|3 World.

These offers are subject to availability and may be withdrawn at any time.

Your quote

We automatically apply discounts to your quote, so what you see is what you pay. You'll also get the discount on any optional cover extension, except for the medical cover extension which is not eligible for the discount. Quotations are subject to standard underwriting and acceptance criteria.

Policy terms and conditions

For a full list of what's covered, including any excesses that may apply and product terms and conditions, please read the following before you apply:

All information is correct at 2/2/2015.

Frequently asked questions

  • To make a claim, call ACE on:
    24/7 emergency: +44 (0)207 173 7177

    Non-emergency: 0800 519 9925 or from abroad +44 (0) 1293 726329. Lines open 9am to 5pm Monday to Friday.

     

    For policies which were linked to a Premier or Premier Direct Current Account, call Ageas on:
    24/7 medical emergency: 0238 064 4633
    Non-emergency: 0845 122 3280

  • You can download your policy document here
    If you need a copy of your policy schedule, please call ACE on 0800 519 9921.

  • Please call ACE on 0800 519 9921 or from abroad +44 (0) 1293 726228. Lines are open 9am to 5pm Monday to Friday.

    If you need to contact ACE by post, you can write to them at the following address:

    Customer Service

    Santander Travel Insurance

    PO BOX 1086

    Belfast

    BT1 9ES

  • It is important that you refer to your insurance policy document which will contain details of who you should contact to notify of your change in circumstances.

  • Can't find what you are looking for? Find more on the Insurance FAQs page.

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Santander Travel Insurance is arranged, administered and underwritten by ACE European Group Limited. Registered in England and Wales No. 1112892. Head office: ACE Building, 100 Leadenhall Street, London, EC3A 3BP. Ace European Group Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under reference number 202803.
Call charges information

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768. Santander and the flame logo are registered trademarks.