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Make a claim on your insurance

making a claim

Find the right numbers to call when you need to make a claim on an insurance policy with us

For the right number to call, check what your policy number starts with. You’ll find your policy number on your policy schedule.

If you have a Santander Home Insurance policy underwritten by Aviva (starts MHO):

Call Aviva on 0345 301 0661.
Lines are open 24 hours a day, 7 days a week.

Register your claim online

You can also make a claim online (except Legal services and Home emergency cover).

Make a claim online

When you make a claim between 8am and 6pm Monday to Friday, your Aviva Personal Claims Manager will aim to contact you within 2 hours to take the details and explain what happens next. Outside these hours Aviva may not be able to contact you until the next working day. If you need help sooner, call Aviva on 0345 301 0661.

To make a claim on any additional cover options you may have with your Santander Home Insurance policy: 

Legal Services - 0345 030 7770.
Lines are open 24 hours a day, 7 days a week.

Family Legal Protection - 01775 764 176.
Lines are open 24 hours a day, 7 days a week.

Home Emergency Cover - 0345 030 7769.
Lines are open 24 hours a day, 7 days a week.

If you have a Santander Options Home Insurance policy taken out before 1 July 2015 (starts 11 or 12):

Call BISL on 0344 209 0491.
Lines are open 24 hours a day, 7 days a week.

To make a claim on any additional cover options you may have with your Options Home Insurance policy:

Family Legal Protection – 0344 209 0489
Lines are open 24 hours a day, 7 days a week.
Home Assistance – 0344 209 0490.
Lines are open 24 hours a day, 7 days a week.

If you have a Santander Home Insurance policy which was originally taken out through the National & Provincial Building Society:

Call 0800 085 1725.
Lines are open 24 hours a day, 7 days a week.

Legal Services – 0345 030 7920.
Lines are open 24 hours a day, 7 days a week.

Call charges
 

Santander Car Insurance 24 hour accident and claims line operated by ACM ULR Limited:

  • Please call 0344 854 9823
  • For windscreen damage call 0330 018 4248

To make a claim for any optional extras you may have please call:

  • Motor Legal Protection
    • — 0344 854 9823 to make a claim under the Uninsured Loss Recovery section and the Replacement Vehicle and Vehicle Repair section
    • — 0344 854 9824 for the Motor Legal Helpline, operated by Minster Law solicitors, and to make a claim under the Motor Prosecution Defence section
  • Guaranteed Replacement Car – 0344 854 9823
  • RAC Breakdown Cover – 0330 159 0352

Lines are open 24 hours a day, 7 days a week.
 

Travel Insurance:  making a claim

Call Chubb on:
24/7 emergency: +44 (0)207 173 7177.
Non-emergency: 0800 519 9925 or from abroad +44 (0) 1293 726329.  Lines open 9am to 5pm Monday to Friday.
 
Call charges

Life Insurance: making a claim

When you feel ready to call us, the numbers you need are below.

The right number to call depends on the policy provider. You’ll find the policy provider on the policy documentation.

If the policy provider is Aviva:
Call Aviva on 0800 015 1142.
Lines are open 8.30am to 5.30pm Monday to Friday.

If the policy provider is Royal London:
Call Royal London on 0845 741 3002.
Lines are open 9am to 5pm Monday to Friday.

Call charges 
 

Over 50’s Life Assurance provided by Aviva Life & Pensions UK Limited

Making a claim:

Call Aviva on 0800 015 1142.
Lines are open 8.30am-5.30pm Monday to Friday, and 8.30am-2pm Saturdays

SunLife Guaranteed Over 50 Plan: making a claim

Call SunLife on 0800 008 6060.
Lines are open 8am to 8pm Monday to Friday.

Call charges vary depending on your phone provider. As part of SunLife's commitment to quality service and security, calls may be recorded

When you are ready, you can contact SunLife in writing at:

SunLife
PO Box 7054, Willenhall, W1 97H

SunLife will ask you for:

  • the Policy Schedule and Endorsements to be returned

  • the name of the person making the claim and evidence of their entitlement to the Plan proceeds

  • the name and date of birth of the policyholder

  • the original death certificate

  • a copy of the policyholder’s Will if there is one.

Call charges

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.