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Make a claim on your insurance

making a claim

Find the right numbers to call when you need to make a claim on an insurance policy with us

For the right number to call, check what your policy number starts with. You’ll find your policy number on your policy schedule.

If you have a Santander Home Insurance policy underwritten by Aviva (starts MH):

Call Aviva on 0345 301 0661.
Lines are open 24 hours a day, 7 days a week.

To make a claim on any additional cover options you may have with your Santander Home Insurance policy: 

Legal Services - 0345 030 7770.
Lines are open 24 hours a day, 7 days a week.

Family Legal Protection - 01775 764 176.
Lines are open 24 hours a day, 7 days a week.

Home Emergency Cover - 0345 030 7769.
Lines are open 24 hours a day, 7 days a week.

If you have a Santander Options Home Insurance policy taken out before 1 July 2015 (starts 11 or 12):

Call BISL on 0344 209 0491.
Lines are open 24 hours a day, 7 days a week.

To make a claim on any additional cover options you may have with your Options Home Insurance policy:

Family Legal Protection – 0344 209 0489
Lines are open 24 hours a day, 7 days a week.
Home Assistance – 0344 209 0490.
Lines are open 24 hours a day, 7 days a week.

If you have a Santander Additions policy (previously available through a broker that starts POL/AB):

If the policy is underwritten by Ageas – 0370 241 2719
If the policy is underwritten by Aviva – 0800 012 345
If the policy is underwritten by RSA – 0121 275 2691
Lines are open 24 hours a day, 7 days a week

If you have a Santander Home Insurance policy which was originally taken out through the National & Provincial Building Society:

Call Aviva on 0800 085 1725.
Lines are open 24 hours a day, 7 days a week.

Legal Services – 0345 030 7920.
Lines are open 24 hours a day, 7 days a week.

Call charges
 

If you took out a NEW Santander Car Insurance policy on or after 2 March 2015 please call:

  • 0344 854 9823 – claims administration is provided by ACM and operated by Minster Law

  • For windscreen damage call 0330 018 4248

To make a claim for any optional extras you may have, please call:

  • Motor legal protection – 0344 854 9823 – claims administered by ACM

  • Replacement car – 0344 854 9823 – claims administered by ACM

  • Breakdown cover – 0330 159 0352 – provided by RAC

Lines are open 24 hours a day, 7 days a week.

If you took out your original policy on or before 1 March 2015, please call iGO4 Partners Limited:

  • If your vehicle is damaged as a result of an accident, fire, theft or vandalism, call 0844 335 6344

  • For windscreen damage, call 0844 800 6038

  • Roadside and total superservice breakdown cover – 0808 100 0400 or 01277 720 720 (24 hr rescue control centre)

  • Legal expenses insurance - For policies sold or renewed before the 19 August 2015, call 0844 809 4953

  • Legal expenses insurance - For policies sold or renewed after the 19 August 2015, call 0843 227 7580

  • Boomerang key protection – 0871 230 1213. Calls cost up to 10 pence per minute from a BT landline. Calls from mobiles or other networks may be extra.

  • Substitute vehicle policy (hire car following theft/ total loss) – 01603 420 856

  • Personal accident and auto extra/ road rage cover – 01608 641 351

  • For policies underwritten by other insurers call – 0844 335 6630

Call charges

Lines are open 24 hours a day, 7 days a week.

Travel Insurance:  making a claim

Call ACE on:
24/7 emergency: +44 (0)207 173 7177.
Non-emergency: 0800 519 9925 or from abroad +44 (0) 1293 726329.  Lines open 9am to 5pm Monday to Friday.

For policies which were linked to a Premier or Premier Direct Current Account, call Ageas on:
24/7 medical emergency: 0238 064 4633.
Non-emergency: 0845 122 3280.
 
Call charges

Life Insurance: making a claim

When you feel ready to call us, the numbers you need are below.

The right number to call depends on the policy provider. You’ll find the policy provider on the policy documentation.

If the policy provider is Aviva:
Call Aviva on 0800 015 1142.
Lines are open 8.30am to 5.30pm Monday to Friday.

If the policy provider is Royal London:
Call Royal London on 0845 741 3002.
Lines are open 9am to 5pm Monday to Friday.

Call charges 
 

Over 50’s Life Assurance provided by Aviva Life & Pensions UK Limited

Making a claim:

Call Aviva on 0800 015 1142.
Lines are open 8.30am-5.30pm Monday to Friday, and 8.30am-2pm Saturdays

SunLife Guaranteed Over 50 Plan: making a claim

Call SunLife on 0800 008 6060.
Lines are open 8am to 8pm Monday to Friday.

Call charges vary depending on your phone provider. As part of SunLife's commitment to quality service and security, calls may be recorded

When you are ready, you can contact SunLife in writing at:

SunLife
PO Box 7054, Willenhall, W1 97H

SunLife will ask you for:

  • the Policy Schedule and Endorsements to be returned

  • the name of the person making the claim and evidence of their entitlement to the Plan proceeds

  • the name and date of birth of the policyholder

  • the original death certificate

  • a copy of the policyholder’s Will if there is one.

Call charges

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768. Santander and the flame logo are registered trademarks.