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Make a claim on your insurance

making a claim

Find the right numbers to call when you need to make a claim on an insurance policy with us

For the right number to call, check what your policy number starts with. You’ll find your policy number on your policy schedule.

If you have a Santander Home Insurance policy underwritten by Aviva (starts AN or MH):

Call Aviva on 0845 602 6040.
Lines are open 24 hours a day, 7 days a week.

To make a claim on any additional cover options you may have with your Santander Home Insurance policy: 

Legal Services - 0844 891 5063.
Lines are open 24 hours a day, 7 days a week.

Family Legal Protection - 01775 764 176.
Lines are open 24 hours a day, 7 days a week.

Home Emergency Cover - 0844 891 5062.
Lines are open 24 hours a day, 7 days a week.

If you have a Santander Options Home Insurance policy taken out before 1 July 2015 (starts 11 or 12):

Call BISL on 0344 209 0491.
Lines are open 24 hours a day, 7 days a week.

To make a claim on any additional cover options you may have with your Options Home Insurance policy:

Family Legal Protection – 0344 209 0489
Lines are open 24 hours a day, 7 days a week.
Home Assistance – 0344 209 0490.
Lines are open 24 hours a day, 7 days a week.

If you have a Santander Home Insurance policy which was originally taken out through the National & Provincial Building Society:

Call Aviva on 0845 741 3324.
Lines are open 24 hours a day, 7 days a week.

Legal Services – 0844 891 5260.
Lines are open 24 hours a day, 7 days a week.

Call charges
 

If you took out a NEW Santander Car Insurance policy on or after 2 March 2015 please call:

  • 0344 854 9823 – claims administration is provided by ACM and operated by Minster Law

  • For windscreen damage call 0330 018 4248

To make a claim for any optional extras you may have, please call:

  • Motor legal protection – 0344 854 9823 – claims administered by ACM

  • Replacement car – 0344 854 9823 – claims administered by ACM

  • Breakdown cover – 0330 159 0352 – provided by RAC

Lines are open 24 hours a day, 7 days a week.

If you took out your original policy on or before 1 March 2015, please call iGO4 Partners Limited:

  • If your vehicle is damaged as a result of an accident, fire, theft or vandalism, call 0844 335 6344

  • For windscreen damage, call 0844 800 6038

  • Roadside and total superservice breakdown cover – 0808 100 0400 or 01277 720 720 (24 hr rescue control centre)

  • Legal expenses insurance - For policies sold or renewed before the 19 August 2015, call 0844 809 4953

  • Legal expenses insurance - For policies sold or renewed after the 19 August 2015, call 0843 227 7580

  • Boomerang key protection – 0871 230 1213. Calls cost up to 10 pence per minute from a BT landline. Calls from mobiles or other networks may be extra.

  • Substitute vehicle policy (hire car following theft/ total loss) – 01603 420 856

  • Personal accident and auto extra/ road rage cover – 01608 641 351

  • For policies underwritten by other insurers call – 0844 335 6630

Call charges

Lines are open 24 hours a day, 7 days a week.

Travel Insurance:  making a claim

Call ACE on:
24/7 emergency: +44 (0)207 173 7177.
Non-emergency: 0800 519 9925 or from abroad +44 (0) 1293 726329.  Lines open 9am to 5pm Monday to Friday.

For policies which were linked to a Premier or Premier Direct Current Account, call Ageas on:
24/7 medical emergency: 0238 064 4633.
Non-emergency: 0845 122 3280.
 

Life Insurance: making a claim

When you feel ready to call us, the numbers you need are below.

The right number to call depends on the policy provider. You’ll find the policy provider on the policy documentation.

If the policy provider is Aviva:
Call Aviva on 0800 015 1142.
Lines are open 8.30am to 5.30pm Monday to Friday.

If the policy provider is Royal London:
Call Royal London on 0845 741 3002.
Lines are open 9am to 5pm Monday to Friday.
 

SunLife Guaranteed Over 50 Plan: making a claim

Call SunLife on 0800 008 6060.
Lines are open 8am to 8pm Monday to Friday.

Call charges vary depending on your phone provider. As part of SunLife's commitment to quality service and security, calls may be recorded

When you are ready, you can contact SunLife in writing at:

SunLife
PO Box 7054, Willenhall, W1 97H

SunLife will ask you for:

  • the Policy Schedule and Endorsements to be returned

  • the name of the person making the claim and evidence of their entitlement to the Plan proceeds

  • the name and date of birth of the policyholder

  • the original death certificate

  • a copy of the policyholder’s Will if there is one.

Call charges when you claim on your insurance
0845 and 0870 numbers
Calls from some fixed networks cost no more than a national rate call. Mobile and other providers' charges may vary.

0800 and 0808 numbers
Calls from UK landlines are free. Mobile charges may vary.

0844 numbers (except the extensions listed below)
Calls have a set up charge of up to 13p and then cost up to 4p per minute depending on your BT call plan. Calls from mobile and other providers' charges may vary.

0844 561 / 0844 800 / 0844 879 / 0844 900 / 0844 999 numbers
Calls have a set up charge of up to 15p and then cost up to 5.2p per minute (including VAT) depending on your BT call plan. Calls from mobile and other providers' charges may vary.

*Please check with your service provider for exact costs. Calls from abroad may cost significantly more. Details correct as of 01 March 2013