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Financial abuse

What is financial abuse?
Financial abuse is when one person controls another person's ability to manage or access their own money.

We understand that financial abuse can happen in day-to-day life, and that it can go unnoticed if the victim feels they can't talk to someone about what’s happening to them. Although financial abuse is most commonly found in personal relationships, it can also be found in other circumstances, for example: an elderly person could be led by a family member or carer to withdraw money when it may not be in their best interest.

Examples of financial abuse include:

  • Preventing someone from accessing their own account, or a joint account
     
  • Stealing money from a partner or family member
     
  • Putting debts in a partner's name or family member’s name
     
  • Stopping another person from going to work
     
  • Taking advantage of someone with a mental or physical impairment to take money from them.

 
Get in touch
It takes a lot of courage for an individual to speak up and tell someone that this is happening to them or someone they care about.

We want you to be able to talk to us so we can try and help you. Please contact us on 0800 9 123 123 (Monday to Saturday 7am to 9pm and Sundays 8am to 9pm) so we can discuss your concerns in the strictest confidence and offer you the help and support that you need. If you would prefer to speak to someone face-to-face, we can arrange a private appointment in your local branch. Again, this would be dealt with in the strictest confidence.

What else is available?
Further help and support for individuals and families who are affected by financial abuse can be found from the following charities:
Refuge: http://www.refuge.org.uk/
Citizens Advice Bureau: https://www.citizensadvice.org.uk/
Victim Support: https://www.victimsupport.org.uk/ 

Please be aware: Keep up date on how you can protect yourselves and your loved ones from fraud, by taking a look at our security pages

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.