This is our Privacy Statement. It explains how the Santander website (www.santander.co.uk), Santander Online Banking site for Personal, Business and Corporate customers obtains, uses and keeps your information safe.
We're committed to keeping your personal information safe and confidential both online and offline.
If you apply for an account online, before you enter any personal details into the online form, we'll tell you how your information will be used in our data protection statement and in the relevant terms and conditions. You will be asked to confirm that you have read and understood these before your application can proceed.
For credit account applications like loans and bank accounts, we may pass your details to a recognised credit reference agency to help process your application.
We might occasionally send you information about accounts and services which we think would be of interest to you. If you'd prefer us not to use your contact details in this way you can tell us.
Using our calculators, decision tools, guides and budget planners
To use our range of calculators, tools, guides and budget planners, you'll have to give us details of your financial situation and needs. The information we ask for will depend on what type of product or account you're interested in.
When you use a calculator, guide, decision tool or budget planner all of the details you provide are anonymous - and once you leave we never store your details, unless, for example, you decide to save a quote.
Contacting us by phone
You can call our customer services team on 0800 9 123 123, to help us improve our service we might record or monitor phone calls. View our call charges
Contacting us by email
When you email us, we collect some personal details like your name, address and phone numbers. Email isn't 100% secure - so we advise that you keep personal information to a minimum. With this in mind, don't transmit account information using email.
Emails are stored on our standard internal contact systems which are secure and can't be accessed by external parties. We store this information for an indefinite period of time in order to identify trends.
Using our video services
Some of our products and services let you use video for your application. They let you take part in a video session from your mobile device where you see and hear your Santander adviser in high quality two-way video.
If you use our video services, both the images and the audio will be recorded and may be used for training and monitoring purposes. If you record your video session it can only be for your own personal use and shouldn't be shared with third parties. For your own privacy and protection please check that your location doesn't include items and images that you don't wish to be recorded.
Asking for a fact sheet
You can ask for a printed fact sheet online. Obviously you'll need to provide your name, address and the type of fact sheet you need. Your details are not encrypted for transmitting so there is a small risk of unauthorised viewing while the information crosses the internet.
We keep your details after sending you the fact sheet to make sure fact sheets are delivered to you on time, and also, from time to time, we might follow up a request with a phone call to see if we can provide any more help.
Surveys and competitions
We'll treat any survey or competition information you provide with the same high standard of care as we do all other customer information, using any details provided strictly within the terms of the competition and this Privacy Statement.
Cookies are small text files placed on your computer and are commonly used on the internet. We use them to:
collect anonymous information that will help us understand visitors' browsing habits on our website
compile statistical reports on website activity, e.g. number of visitors and the pages they visit
temporarily store any information which you may enter in tools, such as calculators or demonstrations on our website
in some cases, remember information about you when you visit our site. We may need to do this to provide some of our services e.g. if you use the 'Remember my ID' tool when logging on to Online Banking.
Obtaining a copy of your information and correcting mistakes
If we hold information about you, you can request to be provided with a copy of this and to have any inaccuracies corrected where necessary. A copy of this can be requested in a branch or over the telephone. Find your nearest branch or contact us .
To find out more about your information rights visit the website of the Information Commissioner at: www.ico.org.uk
Using your personal information
We will tell you if we intend to use your information for marketing purposes and we'll give you the opportunity to opt out if you want to.
If you receive marketing emails and don't want to in future, please use the unsubscribe link within the email and we will remove you from future campaigns.
Legal statement about this Privacy Statement
This Privacy Statement is not designed to form a legally binding contract between Santander and users of our website or online services. Instead it's a guide on to our online protection standards - although, of course, we do consider it of utmost importance to abide by the principles stated here.
Contacting us about our Privacy Statement
If you think this Privacy Statement hasn't answered all your questions, or you want to know more, please contact our customer services team who will be more than willing to help you.
Links to other websites
Certain hypertext links in this website may lead you to websites which are not under the control of Santander UK plc. When you activate these, you may leave the Santander.co.uk website. These links are provided solely for your convenience and do not represent any endorsement or recommendation by Santander UK plc.
Santander UK plc accepts no responsibility or liability for the contents of any website to which a hypertext link exists and gives no representation or warranty as to the information on such websites. Santander UK plc accepts no responsibility or liability for any loss arising from any contract entered into with any website to which a hypertext link exists.
No liability for unavailability
Santander UK plc accepts no liability for any loss that may arise if the goods or services advertised within this website become unavailable.
It is your responsibility to ensure that your computer is virus protected. Santander UK plc accepts no responsibility for any loss you may suffer as a result of accessing and downloading information from this site.