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Mobile Banking

You choose where and when to do your banking

Get ready for iOS8 - download our latest Mobile Banking app.

If you're experiencing problems with the app, see our FAQs below for more information. 

Log on to Mobile Banking

Use your usual Online Banking details. We can text you the link to download our app for free.

Get the app

Register for Online Banking

You'll need to register for Online Banking so you can start using Mobile Banking.

Register

Your money, your way - wherever, whenever
Wherever life takes you, stay in control of your accounts with Mobile Banking on your phone or tablet.

Manage your current accounts, savings and credit cards securely and easily anywhere you can connect to the internet.

Here's everything you can do:

  • Transfer money.

  • View up to 4 years of transactions.

  • Pay bills and money to anyone you’ve paid before.

  • Use Paym to send and receive mobile to mobile payments.

  • Set up alerts.

  • See how much cashback you have earned on your 1|2|3 Current Account and/or 1|2|3 Credit Card.

  • Split a bill - if you pay for something on behalf of a group, this tool works out what everyone owes.

  • Locate your nearest Santander branch in an instant, and get handy driving or walking directions. 

See what you can use Mobile Banking for
Watch the Mobile Banking video

Log on with your usual Online Banking details
iPhone, iPad or Android phone users
Get the app

Other phone and Android tablet users
Log on using m.santander.co.uk

If you're not registered for Online Banking
Register for Online Banking today

iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and Android are trademarks of Google Inc.

Get the most out of Mobile Banking by learning about some of the more advanced things you can do, anytime, anywhere.

Set up free alerts in Mobile Banking
Stay in the know by setting up alerts on your account. You tell us what you want to be alerted about and we’ll send you a text or email when it happens. With Mobile Banking you can set up these alerts:

  • When your savings or current account balance goes below an amount you set.

  • When your savings or current account balance goes above an amount you set.

  • A weekly alert with your current account balance and recent transactions.

You can choose from a larger list of alerts in Online Banking

Pay money to people and organisations through Mobile Banking
Paying people you’ve paid before is easy with Mobile Banking.

  1. Go to 'Make a payment'.

  2. Select the account you want to make the payment from.

  3. Select who you want to pay.

  4. Enter the amount and date you want to make the payment.

  5. Press continue.

To set up a new payment you need to log on to Online Banking from a desktop or laptop as you need to complete a few extra security checks.

Use Paym to send and receive mobile to mobile payments
Paym is the new service which lets you pay people quickly and securely using just a mobile number. 

  1. Register for Paym through Online Banking.

  2. Use Mobile Banking to be able to send payments using simply the mobile phone number of another registered Paym user.

  3. You can make payments for small amounts such as the cost of a cup of tea or bus fare and for larger amounts like your share of the cost of a night out.

Split a bill
You never have to experience working out what everyone needs to pay for dinner and then make sure everyone has the right change again. Split the bill will work out what everyone owes and can send them a text or email with the amount and your account details so they can pay you back through Online Banking.

Simply:

  1. Select the transaction you want to split.

  2. Select 'Split the bill'.

  3. Enter the amount of people you're sharing the transaction with.

  4. Send an email or text reminder to your friends.

 

You're safe

To protect you when you use Mobile Banking, we go to great lengths:

  • You need your log on details every time you use Mobile Banking.

  • If you're logged on but don’t use Mobile Banking for 5 minutes, we log you out automatically.

  • Anything sent to or from your phone using the app or m.santander.co.uk is encrypted so third parties can't read or understand it.

Plus, so long as you take the proper precautions, for example by keeping your details safe and private, you can relax as you're completely covered by our Online and Mobile Banking Commitment 

It's quick and easy to start using Mobile Banking
If you already use Online Banking you can log on to Mobile Banking now with your usual details.

Use the Personal Banking app
If you have an iPhone, iPad or Android TM phone, you'll get the best Mobile Banking experience with our Personal Banking app designed with your device in mind.

Either go to your app store and search for Santander Personal Banking or we can send you a link directly to the app.
Get the app

If you have an iPhone you'll need to be running iOS7 or above. You can check which version you're running by going into your phone's settings and selecting 'General', 'About' then 'Version'.


iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and Android are trademarks of Google Inc.

Or go to m.santander.co.uk
Any phone with internet access will support the mobile version of Online Banking.

If you're not registered for Online Banking yet, register now

Frequently asked questions

  • Check your connection
    Mobile Banking will only work if you're connected to the internet. Check you have a connection before trying to log on again.

     

    If you're using the Personal Banking app, check you've installed the latest updates
    You can do this by going to the app store on your phone.

     

    If you have an iPhone you'll need to be running iOS7 or above. You can check which version you're running by going into your phone's settings and selecting 'General', 'About' then 'Version'.

     

    iPhone app users - iOS8 upgrade notice
    We are aware a small number of our personal customers using the iPhone app may experience problems if they haven’t downloaded the latest version of our iPhone app, before updating to iOS8 (Apple’s latest operating system).

     

    If your app crashes when opening or you struggle to log on, download the latest version of our iPhone app which is now available in the App store, or let us text you the link.

     

    Problems with your Personal ID
    Reset your Personal ID online

     

    Problems with your other log on details
    Reset your other details by calling 08459 724 724, 7am to 11pm Monday to Saturday and 8am to 10pm Sundays.

     

    Technical problems
    Call the Mobile Banking Helpdesk on 0845 600 4388, 7am to 11pm Monday to Saturday and 9am to 9pm Sundays.

     

    If you're calling from abroad, call +44 1908 238 013
    View our call charges

  • There's no need to worry. Our system is set up to ensure that your accounts remain secure in these circumstances.

     

    If you didn't receive a confirmation that your transaction was successful then log back on when your signal returns and check. If it doesn't show on your recent transactions, simply make the transaction again.

  • As long as you have kept your log on details private, your accounts will be completely secure as no account information is stored on your phone and your log on details are needed to gain access to Mobile Banking.

  • For Mobile Banking queries, call us on 0845 600 4388. Lines are open 7am to 11pm Monday to Saturday and 9am to 9pm Sundays. If you're calling from abroad dial +44 1908 238 013.
    View our call charges

  • Can’t find what you are looking for? Find more on the FAQs page.

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