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Mobile Banking

You choose where and when to do your banking

Your money, your way - whenever, wherever
Santander Mobile Banking is here to help you bank on the go. You can view and/or manage your current accounts, savings, credit cards, mortgage, loans, investments and insurance securely and easily anywhere you can connect to the internet.
 
For current accounts, savings, credit cards and Flexible Offset Mortgages log in any time to:

  • Check balances and statements

  • Make payments

  • Check and set up alerts

  • View your account details

  • See your 1|2|3 World cashback

  • Use additional services like Retailer Offers (see the tab for more detail)

For loans, investments, insurance and mortgages you can log on to see your balance and some account details. Go to the 'Get started' tab for information about how to sign up for Online and Mobile Banking if you have a Santander mortgage but no current account, savings account or credit card.
 
Bank on the go, track your spend on the go 
We have mobile apps for iPhone, iPad and Android phone users and you can bank through a dedicated mobile banking web page if you use a Blackberry, Windows phone or an Android tablet. See the ‘Get started’ section of this page to find out how you can get easy access to Mobile Banking.

If you use an Apple or Android device you can also download our Spendlytics app, to analyse and understand your debit and/or credit card spend. To learn more, take a look at the 'Additional services' tab. 

 

Whether it's 1am or 1pm, whether you’re at home or out and about, you can manage your money when and where it’s convenient for you with secure Mobile Banking.

We have mobile apps for iPhone, iPad and Android phone users and you can bank through a dedicated mobile banking web page if you use a Blackberry, Windows phone or an Android tablet.

Depending on the accounts you have with us you can:

View

  • Check your balances, statements and recent transactions

  • Check your card and account details

  • Search for transactions

  • Show your 1|2|3 World earnings

  • Find your nearest Santander branch

 Manage

  • Set up helpful email or text alerts

  • Split a bill and let your friends know their share and your bank details for payment

  • Enrol for Paym

  • Report a lost or stolen card

  • Track your debit and/or credit card spending with Spendlytics, an app for iOS devices. See the 'Additional services' tab to find out more. 

 Transact

  • Pay a person or company you’ve paid before

  • Transfer money between your accounts

  • Check payments due to go out of your accounts

  • Make mobile to mobile payments with Paym (see the 'Additional services' tab to find out more)

Learn more with our Mobile Banking video

If you’re an iPhone, iPad or AndroidTM phone user

Get the app

 

 

Other phone and Android tablet users
Log on using m.santander.co.uk
 
Remember, you use the same details to log on to Mobile Banking as you would for Online Banking. If you've an iPhone or Android phone you may be able to use your details to log on to Mobile Banking straightway. If you're using an iPad, Windows phone or an Android tablet, you must have logged on to Online Banking at least once to be able to use your details to log on to Mobile Banking.
Sign up for Online Banking today Opens in a new window

For more details on how to get easy access to Mobile Banking see the ‘Get started’ section of this page.

You're safe
We make sure you’re protected when you use Mobile Banking.

  • You need your log on details every time you use Mobile Banking

  • If you're logged on but don’t use Mobile Banking for 5 minutes, we log you out automatically

  • Anything sent to or from your phone using the app or m.santander.co.uk is encrypted so third parties can't read or understand it

Plus, as long as you take the proper precautions, for example by keeping your details safe and private, you can relax as you're completely covered by our Online and Mobile Banking Commitment. 

It's quick and easy to start using Mobile Banking

iPhone or Android Phone users

If you use Online Banking already just download the app and you can use the same details.

If you've recently been sent log on details in the post you can use Mobile Banking straightaway once you have downloaded the app. You'll be asked to change the temporary details to more memorable ones the first time you log on.

If you don't already have log on details, you can sign up for Mobile Banking using the app and then start using Mobile Banking straightaway.

To sign up you'll need;

  • your most recent debit or credit card or

  • your banking or saving account details

If you don't have the above then please call us on 0800 9 123 123. We're open 7am to 11pm Monday to Saturday and 8am to 10pm on Sundays.

If you've forgotten your log on details or need to reset them, you can request this online or through your Mobile Banking app. You'll need your most recent debit or credit card or banking or savings account details, and your mobile phone to hand.

iPad, Windows phone or an Android tablet users

You just need to have logged on at least once to Online Banking to be able to use your details to log on to Mobile Banking.

If you don't have any log on details you can sign up for Online Banking today

Use the Mobile Banking app
If you have an iPhone, iPad or AndroidTM phone, you'll get the best Mobile Banking experience with our Mobile Banking app designed with your device in mind.

Either go to your app store and search for Santander Personal Banking or we can send you a link directly to the app.

You can also use our 'Take a Tour' feature to help you through your very first time using the Mobile Banking app. It'll show you the basics you need to know to get banking on the go.

iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and Android are trademarks of Google Inc.
 
Use our mobile site
If you have a BlackBerry, Windows phone or Android tablet simply type m.santander.co.uk into the address line of your device.

Any phone with internet access will support the Mobile Banking website.

How to sign up for Online and Mobile Banking to see your mortgage online

If you have a Santander current account, savings account or credit card as well as your mortgage, sign up for Online and Mobile Banking

If you have a mortgage with us but no Santander current account, savings account or credit card, you can still sign up to view and manage your mortgage online. You'll need your mortgage account number which you can find on your latest statement.

Depending on what kind of accounts and device you have, becoming a Mobile Banking customer could open the door to some additional services:

Spendlytics
In addition to our banking app we've developed Spendlytics, a free iOS/Android mobile app (iOS 8.0 or above/AndroidTM 4.4 (KitKat®) or higher) for Santander debit and credit card customers. Use Spendlytics to track, analyse and understand your spend at a glance. It's not available for additional credit card holders or Business Banking customers.

Find out more Video guide Get the app

 

Retailer Offers
If you have a Santander debit or credit card, you could earn up to 15% cashback when you use those cards at a range of major retailers. Sign up via 'My Offers' in Online or Mobile Banking.

Find out more Video guide

 

Mobile to Mobile Payments; Paym
Use our Mobile Banking App to send money. All you need is the mobile number of the person you're sending the money to. There's no need for sort codes and account numbers. To receive money, register your current account in Online Banking.

Find out more Video guide

 

 

How to use Mobile Banking

  • To make Mobile Banking as easy to use as possible you’ll see your accounts listed as soon as you log on.

    To transact or view more details of your banking, savings and credit card accounts simply click on your chosen account and you will be shown the range of options available.

  • You can see the balances of your current accounts, savings accounts, mortgages, investments and loans and the details of your insurance policy or policies. Not all accounts will be available to view so you may hold ones which don’t appear.

    • Select the account you want to check

    • You will see details of the accounts you hold with us on the home screen

  • Check your current accounts, saving accounts, credit cards and Flexible Offset Mortgage between dates over the last 4 years.

    • Select the account you want to view

    • Click ‘Transactions’ or ‘Recent transactions’ depending on the account you’re looking at

    • You will see a list of transactions which you can scroll down

    • Click on specific transactions to see more details

  • Find specific transactions in your current accounts, savings accounts, credit card accounts and Flexible Offset Mortgage.

    • Select the account you want to view

    • Click ‘Transactions’ or ‘Recent transactions’ depending on the account you’re looking at

    • Click on ‘Dates’ and you’ll be able to select the dates you want to search from the calendar shown

    • Confirm by clicking ‘Show this range’ underneath the calendar

    • The search will show you the nearest transaction to the date you’ve selected, if one was not made on the date itself

  • Easily check your current accounts, savings accounts, credit card accounts and Flexible Offset Mortgage.

    • Select the account

    • Select the ‘Account details’ button

    • You’ll see a screen showing the balance, available balance, account number, sort code and type. You’ll also see the account’s BIC and IBAN numbers if relevant; you might need these to make an international transfer

  • See which text or email alerts you have set up on your accounts. There are three alerts you can set up from your mobile, showing: your weekly balance; when your balance goes above an amount you specify; and when your balance goes below an amount you specify, and there are even more alerts available to set up within Online Banking.

    • Select the account you’d like to view

    • Select the ‘Alerts’ button

    • You will see a screen showing the alerts that you have set up

    • You will also see a ‘Set up a new alert’ button

    • Fill in the amount for the alert you’ve chosen and phone or email details and click ‘Set up Alert’

    • You will see a summary of the alert you’re setting up, click ‘Confirm’

Frequently asked questions

  • Check your connection
    Mobile Banking will only work if you're connected to the internet. Check you have a connection before trying to log on again.

     

    If you're using the Personal Banking app, check you've installed the latest updates
    You can do this by going to the app store on your phone.

     

    If you have an iPhone you'll need to be running iOS7 or above. You can check which version you're running by going into your phone's settings and selecting 'General', 'About' then 'Version'.

     

    If your app crashes when opening or you struggle to log on, download the latest version of our iPhone app which is now available in the App store, or let us text you the app.

     

    Problems with your log on details
    You can retrieve or reset your details online (click on ‘Forgotten your log on details?’ from the log on screen), through the Mobile Banking app or over the phone (call 0800 917 9170, 7am-11pm Monday to Saturday and 9am-9pm Sundays)
     

    Technical problems
    Call the Mobile Banking Helpdesk on 0800 917 9170, 7am to 11pm Monday to Saturday and 9am to 9pm Sundays.

     

    If you're calling from abroad, call +44 1908 238 013
    View call charges

  • There's no need to worry. Our system is set up to ensure that your accounts remain secure in these circumstances.

     

    If you didn't receive a confirmation that your transaction was successful then log back on when your signal returns and check. If it doesn't show on your recent transactions, simply make the transaction again.

  • As long as you have kept your log on details private, your accounts will be completely secure as no account information is stored on your phone and your log on details are needed to gain access to Mobile Banking.

  • For Mobile Banking queries, call us on 0800 917 9170. Lines are open 7am to 11pm Monday to Saturday and 9am to 9pm Sundays. If you're calling from abroad dial +44 1908 238 013.
    View call charges

     

    Alternatively, you could also take a look at our Mobile Banking videos

  • Can’t find what you are looking for? Find more on the FAQs page.

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Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.