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Mobile Banking

You choose where and when to do your banking

Your money, your way - whenever, wherever
Santander Mobile Banking is here to help you bank on the go. You can view and/ or manage your current accounts, savings, credit cards, mortgage, loans, investments and insurance securely and easily anywhere you can connect to the internet.
 
For current accounts, savings, credit cards and Flexible Offset Mortgages log in any time to:

  • Check balances and statements

  • Make payments

  • Check and set up alerts

  • View your account details

  • See your 1|2|3 World cashback

For loans, investments, insurance and mortgages other than Flexible Offset you can log in any time to view your balance and certain account details.

We have mobile apps for iPhone, iPad and Android phone users and you can bank through a dedicated mobile banking web page if you use a Blackberry, Windows phone or an Android tablet. As long as you have logged into Online Banking at least once, you can use the same details to log onto the Mobile Banking app.
 
What’s more, we want to make Mobile Banking easy to use, so in the ‘How to use Mobile Banking’ section you’ll find comprehensive instructions on how to get to where you need to go.

Whether it’s 1am or 1pm, whether you’re at home or out and about, you can manage your money when and where it’s convenient for you with secure Mobile Banking. If you have Online Banking details and have logged in at least once, you can use the same details to get into Mobile Banking.

Depending on the accounts you have with us you can:

View

  • Check your balances, statements and recent transactions

  • Check your card and account details

  • Search for transactions

  • Show your 1|2|3 World earnings

  • Find your nearest Santander branch

 Manage

  • Set up helpful email or text alerts

  • Split a bill and let your friends know their share and your bank details for payment

  • Enrol for Paym

  • Report a lost or stolen card

 Transact

  • Pay a person or company you’ve paid before

  • Transfer money between your accounts

  • Check payments due to go out of your accounts

  • Make mobile to mobile payments with Paym

Learn more with our Mobile Banking video

If you’re an iPhone, iPad or AndroidTM phone user

Get the app

 

 

Other phone and Android tablet users
Log on using m.santander.co.uk
 
Remember, you use the same details to log on to Mobile Banking as you would for Online Banking. You must have logged on to Online Banking at least once to be able to log on to Mobile Banking.
Sign up for Online Banking today Opens in a new window

You're safe
We make sure you’re protected when you use Mobile Banking.

  • You need your log on details every time you use Mobile Banking

  • If you're logged on but don’t use Mobile Banking for 5 minutes, we log you out automatically

  • Anything sent to or from your phone using the app or m.santander.co.uk is encrypted so third parties can't read or understand it

Plus, as long as you take the proper precautions, for example by keeping your details safe and private, you can relax as you're completely covered by our Online and Mobile Banking Commitment. 

It's quick and easy to start using Mobile Banking
Your log on details are the same for Online, Mobile and Telephone Banking, so you don't need to do anything different if you want to start Mobile Banking with Santander. There are two ways to get banking on the go: using an app or going to our dedicated mobile site.

Use the Mobile Banking app
If you have an iPhone, iPad or AndroidTM phone, you'll get the best Mobile Banking experience with our Mobile Banking app designed with your device in mind.

Either go to your app store and search for Santander Personal Banking or we can send you a link directly to the app.

iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and Android are trademarks of Google Inc.
 
Use our mobile site
If you have a BlackBerry, Windows phone or Android tablet simply type m.santander.co.uk into the address line of your device.

Any phone with internet access will support the Mobile Banking website.
 
If you're not registered for Online Banking yet, sign up now. Opens in a new window

How to use Mobile Banking

  • To make Mobile Banking as easy to use as possible you’ll see your accounts listed as soon as you log on.

    To transact or view more details of your banking, savings and credit card accounts simply click on your chosen account and you will be shown the range of options available.

  • See the balances of your current accounts, savings accounts, credit cards and Flexible Offset Mortgage.

    You can also see the balances of your other mortgages, investments and loans and the details of your insurance policy or policies. Not all accounts will be available to view so you may hold ones which don’t appear.

    • Select the account you want to check

    • You will see details of the accounts you hold with us on the home screen

  • Check your current accounts, saving accounts, credit cards and Flexible Offset Mortgage between dates over the last 4 years.

    • Select the account you want to view

    • Click ‘Transactions’ or ‘Recent transactions’ depending on the account you’re looking at

    • You will see a list of transactions which you can scroll down

    • Click on specific transactions to see more details

  • Find specific transactions in your current accounts, savings accounts, credit card accounts and Flexible Offset Mortgage.

    • Select the account you want to view

    • Click ‘Transactions’ or ‘Recent transactions’ depending on the account you’re looking at

    • Click on ‘Dates’ and you’ll be able to select the dates you want to search from the calendar shown

    • Confirm by clicking ‘Show this range’ underneath the calendar

    • The search will show you the nearest transaction to the date you’ve selected, if one was not made on the date itself

  • Easily check your current accounts, savings accounts, credit card accounts and Flexible Offset Mortgage.

    • Select the account

    • Select the ‘Account details’ button

    • You’ll see a screen showing the balance, available balance, account number, sort code and type. You’ll also see the account’s BIC and IBAN numbers if relevant; you might need these to make an international transfer

  • See which text or email alerts you have set up on your accounts. There are three alerts you can set up from your mobile, showing: your weekly balance; when your balance goes above an amount you specify; and when your balance goes below an amount you specify, and there are even more alerts available to set up within Online Banking.

    • Select the account you’d like to view

    • Select the ‘Alerts’ button

    • You will see a screen showing the alerts that you have set up

    • You will also see a ‘Set up a new alert’ button

    • Fill in the amount for the alert you’ve chosen and phone or email details and click ‘Set up Alert’

    • You will see a summary of the alert you’re setting up, click ‘Confirm’

Frequently asked questions

  • Check your connection
    Mobile Banking will only work if you're connected to the internet. Check you have a connection before trying to log on again.

     

    If you're using the Personal Banking app, check you've installed the latest updates
    You can do this by going to the app store on your phone.

     

    If you have an iPhone you'll need to be running iOS7 or above. You can check which version you're running by going into your phone's settings and selecting 'General', 'About' then 'Version'.

     

    iPhone app users - iOS8 upgrade notice
    We are aware a small number of our personal customers using the iPhone app may experience problems if they haven’t downloaded the latest version of our iPhone app, before updating to iOS8 (Apple’s latest operating system).

     

    If your app crashes when opening or you struggle to log on, download the latest version of our iPhone app which is now available in the App store, or let us text you the app.

     

    Problems with your Personal ID
    Reset your Personal ID online

     

    Problems with your other log on details
    Reset your other details by calling 0800 9 123 123, 7am to 11pm Monday to Saturday and 8am to 10pm Sundays.

     

    Technical problems
    Call the Mobile Banking Helpdesk on 0800 917 9170, 7am to 11pm Monday to Saturday and 9am to 9pm Sundays.

     

    If you're calling from abroad, call +44 1908 238 013
    View our call charges

  • There's no need to worry. Our system is set up to ensure that your accounts remain secure in these circumstances.

     

    If you didn't receive a confirmation that your transaction was successful then log back on when your signal returns and check. If it doesn't show on your recent transactions, simply make the transaction again.

  • As long as you have kept your log on details private, your accounts will be completely secure as no account information is stored on your phone and your log on details are needed to gain access to Mobile Banking.

  • For Mobile Banking queries, call us on 0800 917 9170. Lines are open 7am to 11pm Monday to Saturday and 9am to 9pm Sundays. If you're calling from abroad dial +44 1908 238 013.
    View our call charges

  • Can’t find what you are looking for? Find more on the FAQs page.

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Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA's website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768. Santander UK plc is also licensed by the Financial Supervision Commission of the Isle of Man for its branch in the Isle of Man. Deposits held with the Isle of Man branch are covered by the Isle of Man Depositors’ Compensation Scheme as set out in the Isle of Man Depositors' Compensation Scheme Regulations 2010. In the Isle of Man, Santander UK plc’s principal place of business is at 19/21 Prospect Hill, Douglas, Isle of Man, IM1 1ET. Santander and the flame logo are registered trademarks.