We always strive to provide you with the best products and services. Unfortunately things can go wrong sometimes, but telling us about it gives us the chance to fix things for you and make improvements.
Let us know what's happened, so we can put it right
The easiest and quickest way to get in touch about a complaint is by talking to our dedicated complaints team on 0800 171 2171. You can find more information about our complaints process here.
Got a question about PPI?
If you think we've miss-sold you a Payment Protection Insurance (PPI) product, then we want to hear about it.
Take a look at how we're making improvements
Every 6 months we publish information about the number of complaints we've received and look at how this compares with previous results and customer satisfaction surveys.