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Complaints

Make a complaint

We always strive to provide you with the best products and services. Unfortunately things can go wrong sometimes, but telling us about it gives us the chance to fix things for you and make improvements.

How to complain

Let us know what's happened, so we can put it right

The easiest and quickest way to get in touch about a complaint is by talking to our dedicated complaints team on 0800 171 2171. You can find more information about our complaints process here.

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PPI complaints

Got a question about PPI?

If you think we've miss-sold you a Payment Protection Insurance (PPI) product, then we want to hear about it.

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Complaints data

Take a look at how we're making improvements

Every 6 months we publish information about the number of complaints we've received and look at how this compares with previous results and customer satisfaction surveys.

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