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Current accounts help and support

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Find answers to common current account questions here, along with guides and other useful information.

If you can’t find the answer to your query, just give us a call. The best telephone numbers to contact us on for current account queries are below.

Frequently asked questions

  • Call us immediately on 0800 9 123 123 so we can put a stop on your debit card. Lines are open 24 hours a day, 7 days a week.

    If you're abroad dial +44 1908 237 963.

    View call charges

  • If your existing account is no longer meeting your needs, please get in touch so we can help to check if we have an alternative account that is more suitable. 


    You can contact us to discuss your account or request closure by sending a secure message through Online Banking, calling us on 0800 9 123 123 or by visiting one of our branches.


    Find a branch

  • The easiest way to change your address and contact details (including your telephone number and email address) is to do it via Online Banking. It will be changed instantly.

    If you have a joint account you can only change your own name and/or address within Online Banking. If both names and/or addresses need to be changed, both account holders must log on to their own Online Banking and change their own details.

    You can also change it by telephone or in branch.

    1. Online Banking (instant):

      Log on and update your details instantly from within the "My Details & Settings" tab.

      • Choose 'Change personal details' from the left hand menu and then click 'Change address'.

      • Enter your new details (including postcode) and follow the onscreen instructions.

      • Please note: You will need to enter a One Time Passcode (OTP) to complete this change, so make sure you have your mobile phone to hand.

    2. By telephone (for current account and savings customers):

      • Call our Telephone Banking line on 0800 9 123 123. Lines open 7am to 11pm Monday to Saturday and 8am to 10pm Sundays.

    3. In branch:

      • Complete a change of details form by

        • Printing off and completing the Change of details form (pdf) *

        • Requesting a copy of the form by calling us on 0800 9 123 123. Lines open 7am-11pm Monday to Saturday and 8am-10pm on Sundays.

        • Collect a form from your local branch.

      • Take the form to your local branch together with relevant account documentation:

        • Your cash card, passbook or certificate and;

        • Signature bearing identification such as a full UK driving licence or valid EEA passport (this includes UK passport).

    If you would like to discuss our identification requirements please call us on 0800 9 123 123 and we will be happy to help. Lines open 7am to 11pm Monday to Saturday and 8am to 10pm Sundays.

    Important information for customers with alerts: If you have Account alerts set up on your account and you want these to be sent to your updated telephone number and/or email address, then you will need to amend your alerts via the 'Account Services' tab in Online Banking as they are not automatically updated when you change your details.

    * To open these documents you will need to have Adobe Reader. If you don't already have Adobe Reader you can download it for free

  • You can use your Santander debit card abroad to make purchases and to withdraw local currency from cash machines as and when you need it. Simply look for the Visa sign, and feel secure knowing that it's a safer option than carrying large amounts of cash or traveller's cheques.


    If you’re a cash card customer you can use your card to withdraw local currency from cash machines abroad wherever you see the Cirrus sign. Charges may apply. For full details please see the General Terms & Conditions


    For further peace of mind, please tell us about your travel arrangements using Online Banking (go to 'Use card abroad' in 'Account services'), your nearest Santander branch  or by calling us on 0800 9 123 123 (lines are open 7am to 11pm Monday to Saturday and 8am to 10pm on Sunday). We'll then be able to make sure your card isn't blocked when you use it overseas.

  • Switching to Santander is hassle free and can be completed in just 7 working days.


    If you don’t already have a Santander Current Account, you can apply online, in a branch or by calling us on 0800 068 6069. We will ask you during the application if you want to switch an account you hold elsewhere to Santander.


    If you’re an existing customer we can also arrange to switch a current account you hold elsewhere to your existing Santander current account. Simply visit your local branch or call us on 0800 068 6069.


    For your peace of mind our switcher service is 5 star rated by Defaqto and it is backed by the Current Account Switch Guarantee.


    Lines are open 8am to 9pm Monday to Friday and 8am to 4pm Saturdays.
    View call charges



  • Can’t find what you are looking for? Find more on the current account FAQs page.

Contact us

All the contact numbers for our UK-based call centres are below. Alternatively, if you prefer to speak to us face to face, you can visit your nearest branch.

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Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website or by contacting the FCA on 0800 111 6768. Santander and the flame logo are registered trademarks.