What are cookies?
Cookies are small text files that are placed on your computer, smartphone or other device when you access the internet.

Why are cookies essential to Santander's websites?
This website, along with many others, uses cookies. Cookies let users navigate around sites and (where appropriate) let us tailor the content to fit the needs of our site's visitors. Without cookies enabled we can't guarantee that the website and your experience of it are as we intended it to be.

None of the cookies we use collect your personal information and they can’t be used to identify you.

Types of cookies
The length of time a cookie stays on your device depends on its type. We use two types of cookies on our websites.

Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our websites remember what you chose on the previous page, avoiding the need to re-enter information. 

Persistent cookies stay on your device after you’ve visited our website. For example, if you tick the 'Remember my ID' box when you log onto Online Banking a persistent cookie will be used so that the site remembers your choice the next time you use it. Persistent cookies help us identify you as a unique visitor but don’t contain information that could be used to identify you to another person.

At Santander we use cookies in the following ways:

  • In Online Banking to protect our customers and prevent fraudulent activity. Without cookies enabled you can’t use Santander Online Banking.
  • In our online application forms. Without cookies enabled you won't be able to apply for our products

We also use web analytics services from other companies to track how visitors reach our site and the path they take through it. These companies use cookies to help us improve our service to you.

The analytics services we use are:

  • Google Analytics, which uses cookies to help us analyse how our visitors use the site. Find out more about how these cookies are used on the Google privacy site
  • IBM NetInsight to analyse how our visitors use our sites. NetInsight uses both session and persistent cookies.
  • Adobe Analytics to improve our websites and services. This service and the cookies it uses help us understand the popularity of our content and make better consumer experiences.
  • Maxymiser to help us improve the way we serve customers online. The cookies that Maxymiser uses let us recognise and count the number of visitors to see how visitors browse around the site. People running the sites can then understand things that don’t work well.

You can find below more information about each individual cookie and how to recognize them:

  • Persistent
       Contains cookies that are used to store anonymous identifiers. They enable the optimisation platform to remember a visitor and to serve them with the appropriate content while ensuring a fast load of the web page. mmapi.store.p is indexed; this means when mmcore.store.p.0 is full, a new cookie mmcore.store.p.1 is created to contain the information that couldn’t be stored in the initial cookie.
  • Session
    This cookie is used by the platform as a test to see whether or not browser settings allow cookies to be set on the end-user machine. 
  • mmapi.store.s  This cookie contains information about the Maxymiser tools that are enabled, for example, QA Tool. mmapi.store.s is indexed; this means when mmcore.store.s.0 is full, a new cookie mmcore.store.s.1 is created to contain the information that couldn’t be stored in the initial cookie.
  • Custom
    Sometimes we need to create a custom cookie to deliver particular functionality on the website. When we do this we prefix them with mm_ , so you know it’s us.

If you use our investment platform you’ll encounter cookies from FNZ which runs the platform.

How to control and delete cookies
If you want to restrict or block the cookies we set, you can do this through your browser settings. The ‘help’ function within your browser should tell you how.

Alternatively, you could visit www.aboutcookies.org, which contains comprehensive information on cookies on a wide variety of browsers. You’ll also find details on how to delete cookies from your computer. To learn about controlling cookies on the browser of your mobile device please refer to your handset manual.

Cookies in emails
As well as the cookies we use on our websites, we use cookies and similar technologies in some emails. These help us to understand whether you’ve opened an email and how you’ve interacted with it. If you have enabled images, cookies may be set on your computer or device. Cookies will also be set if you click on any link within the email. The types of cookies we use are:

Web beacons: tiny, invisible images placed in emails to tell us whether you’ve opened them (and if so how often), how you interacted with them (for example the time you spent reading the email), which email software and web browser you used, which device you used and your IP address. We also use web beacons to help us display emails in the best format for your device.

Link tracking: our emails contain a number of hyperlinks, each of which has a unique tag. When you click on one of these links the mailing company logs the click so that we can understand who has clicked through from an email to our website. We use this information to tailor future messages to you.

Cookies: our process for delivering emails may cause cookies to be set when you download images or when you click on a link.

Making choices about cookies
If you don't want to accept cookies from our emails, simply close the email before downloading any images or clicking on any links. You can also set your browser to restrict or reject cookies. These settings will apply to all cookies on websites and emails.

In some instances, depending on your email or browser settings, cookies in an email may be automatically accepted (for example, when you've added an email address to your address book or safe senders list). Please check your email browser or device instructions for more information on this.

For more information on Santander's security and privacy measures, please choose from any of the links below:

Related links:

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768. Santander and the flame logo are registered trademarks.