Step 1
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To get started, tap ‘Cards’ from the bottom menu within the Home screen.
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This feature is only available for business debit and personal debit and credit cards.
Step 2
- Once you’re in the cards section, tap the ‘Report card’ option.
Step 3
- From here, tell us why you need a replacement card.
- You can choose from:
- ‘I’ve lost this card’
- ‘This card has been stolen’
- ‘This card is damaged’
- Once you’ve chosen your reason, you’ll be able to continue.
Step 4
- Now this screen will check whether your existing card will be stopped or not.
- It will be stopped if it’s been lost or stolen but you'll still be able to use it if it's damaged.
- You can also decide whether you’d like a new PIN or to keep your existing PIN.
Step 5
- Next, you need to check and confirm if the address shown is correct.
- Once you tap 'Yes', we’ll stop your card if it's been lost or stolen (you'll still be able to use it if it's damaged and still working). Then we'll send you a new card.
- If your address isn't correct, we'll ask you to give us a call to update this.
Step 6
- If your address is correct, you’ll see a message confirming that your card request has been successful and the approximate date the new card will be sent.
- If you’ve asked for a new PIN, that will also be sent out to you (except if you have a shared postbox at your address).
- If you spot any transactions on your lost or stolen card that you don’t recognise, please call us.
