Santander UK today announced the appointment of Tracie Pearce as the new Chief Customer Officer for Homes.

In this new role, Tracie will be responsible for supporting our customers in all aspects of financing their homes. She will also lead the strategic development, digital transformation and innovation of our mortgage business in the UK.

In addition to her UK role, she will be the Regional Business Owner for Home across Europe and will help drive an improved customer experience across all our European markets.

Tracie joins us from HSBC UK, where she is currently Director of Retail Banking with responsibility for their mortgage business, together with all Personal Banking products. Prior to this, she worked across a range of Building Societies in a number of product roles, including eight years at Nationwide, leading mortgages and then savings.

She will join the Executive Committee of Santander UK and the Retail Executive Team for Europe.

Santander UK CEO, Nathan Bostock said: “Tracie has exceptional knowledge of the UK mortgage market, twinned with proven leadership capability and an excellent record of delivery. Her experience, drive and customer centric approach will be a huge asset to the bank as we look to transform our mortgage business in the UK and across the European region.”

Tracie Pearce said: "I am delighted to be joining Santander in this new role, which for the first time brings together all parts of the Home journey. I am looking forward to working with teams in the UK and Europe to develop and expand the range of solutions to meet the needs of our customer base.”

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Notes to Editors
1. Photo available on request.

Career history

2015 – present HSBC
2019 – present  Director of Retail Banking
2018 – 2019  Head, Banking & Propositions, Retail Banking and Wealth Management
2015 – 2018  Head, Mortgages

2007 -2015  NATIONWIDE
2014 -2015  Head, Savings
2012 -2014  Head, Mortgage Products
2007 – 2012  Head, Mortgages, Specialist Lending

Head, Products

 2003 – 2005  THE MORTGAGE WORKS

1996 – 2003  Various roles at Portman Building Society and Sun Bank

Santander UK is a financial services provider in the UK that offers a wide range of personal and commercial financial products and services. At 30 June 2020, the bank had around 23,000 employees and serves around 14 million active customers, via a nationwide branch network, telephone, mobile and online banking. Santander UK is subject to the full supervision of the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) in the UK. Santander UK plc customers’ eligible deposits are protected by the Financial Services Compensation Scheme (FSCS) in the UK.

Banco Santander (SAN SM, STD US, BNC LN) is a leading retail and commercial bank, founded in 1857 and headquartered in Spain. It has a meaningful presence in 10 core markets in Europe and the Americas, and is one of the largest banks in the world by market capitalization. Its purpose is to help people and businesses prosper in a simple, personal and fair way. Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising over €120 billion in green financing between 2019 and 2025, as well as financially empowering more than 10 million people over the same period. At the end of the first half of 2020, Banco Santander had more than a trillion euros in total funds, 146 million customers, of which 21.5 million are loyal and 40 million are digital, 11,800 branches and 194,000 employees.