On Friday 7th June 2019, Santander UK will officially open its newly designed and refurbished branch on 14 The Diamond, Coleraine, BT52 1BP. It is the latest of Santander’s branches to be re-designed as part of a programme to deliver even better customer service and community-friendly banking.
To mark the opening, longstanding customer, Mr William Irwin, aged 100 years will be cutting the ribbon, and cake and refreshments will be served during the day. The Police Service of Northern Ireland will be in branch holding a fraud awareness event for customers and a cheque of £10,638, raised by the branch team, will be presented to the Royal Belfast Hospital for Sick Children.
Work on the new branch design took five weeks to complete and facilities include digital workstations with tablets for online banking, Express Banking with a new ATM wall, counter services for more secure transactions as well as private interview rooms for anyone who might need additional time or privacy to discuss their financial affairs. The new branch will, like all of Santander’s branches, be equipped with talking ATMs giving customers the option to plug in headphones and be guided through their transaction by voice assistance, with or without the use of the ATM screen.
Customers visiting the branch will be greeted in a reception area and directed to a range of tailored services depending on how they want to bank.
The branch, which employs eight staff and is managed by Ian McMillan, will also feature a picture wall to display local community initiatives such as Santander Foundation grants.
Santander’s Head of Branches, Adam Bishop said: “Banking is changing at a rapid pace and we wanted to create a branch that can accommodate the needs of all our local customers. That means combining traditional banking facilities, and a focus on delivering great customer service, with modern, digital services including free Wi-Fi, customer tablets and digital ATMs.
“Santander branches are an important part of many communities and our investment in this branch reflects our commitment to Coleraine.”
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Santander UK is a financial services provider in the UK that offers a wide range of personal and commercial financial products and services. It has brought real competition to the UK, through its innovative products for retail customers and relationship banking model for UK SMEs. At 31 December 2018, the bank has c23,800 employees. It serves around 15 million active customers, via a nationwide branch network, telephone, mobile and online banking; and 64 regional Corporate Business Centres. Santander UK is subject to the full supervision of the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) in the UK. Santander UK plc customers’ eligible deposits are protected by the Financial Services Compensation Scheme (FSCS) in the UK.
Banco Santander (SAN SM, STD US, BNC LN) is a leading retail and commercial bank, founded in 1857 and headquartered in Spain. It has a meaningful presence in 10 core markets in Europe and the Americas, and is the largest bank in the euro zone by market capitalization. At the end of 2018, Banco Santander had EUR 981 billion in customer funds (deposits and mutual funds), 144 million customers, 13,000 branches and 200,000 employees. Banco Santander made attributable profit of EUR 7,810 million in 2018, an increase of 18% compared to the previous year.
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