On Thursday 28th March 2019, Santander UK will officially open its newly designed and refurbished branch on 271 Byres Road, Glasgow, G12 8TU. It is the latest of Santander’s branches to be re-designed as part of a programme to deliver even better customer service and community-friendly banking.
The new look branch will be officially opened by a longstanding local customer of the branch. To mark the occasion, the branch will be holding a ‘market place’ style event between 12 noon – 2pm where local businesses will showcase their goods and services. The branch’s charity partner, Alzheimer’s Scotland will also be in attendance carrying out fundraising activities. Hot drinks and nibbles will be served throughout the afternoon and staff in branch will be providing scam awareness workshops.
Work on the new branch design took seven weeks to complete and facilities include digital workstations with tablets for online banking, Express Banking with a new ATM wall, counter services for more secure transactions as well as private interview rooms. Customers visiting the branch will be greeted in a reception area and directed to a range of tailored services depending on how they want to bank.
The branch, which employs twelve staff and is managed by Diane McKelvie, will also feature a picture wall to display local community initiatives such as Santander Foundation grants.
Santander's Head of Branches, Adam Bishop said: “Banking is changing at a rapid pace and we wanted to create a branch that can accommodate the needs of all our local customers. That means combining traditional banking facilities, and a focus on delivering great customer service, with modern, digital services including free Wi-Fi, customer tablets and digital ATMs.
“Santander branches are an important part of many communities and our investment in this branch reflects our commitment to Glasgow.”
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NOTES TO EDITOR
1 Photos available on request.
Santander UK is a financial services provider in the UK that offers a wide range of personal and commercial financial products and services. It has brought real competition to the UK, through its innovative products for retail customers and relationship banking model for UK SMEs. At 30 June 2018, the bank has c24,200 employees. It serves around 15 million active customers, via a nationwide branch network, telephone, mobile and online banking; and 64 regional Corporate Business Centres. Santander UK is subject to the full supervision of the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) in the UK. Santander UK plc customers are protected by the Financial Services Compensation Scheme (FSCS) in the UK.
Banco Santander (SAN SM, STD US, BNC LN) is a leading retail and commercial bank, founded in 1857 and headquartered in Spain. It has a meaningful market share in 10 core markets in Europe and the Americas, and is the largest bank in the euro zone by market capitalization. At the end of June 2018, Banco Santander had EUR 981 billion in customer funds (deposits and mutual funds), 140 million customers, 13,500 branches and 200,000 employees. Banco Santander made attributable profit of EUR 3,752 million in the first half of 2018, an increase of 4% compared to the same period last year.
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